Vicky Yau @dynamicalvic

@AmazingEyes1122 2208

@HarveySofteners I’ve had repeated leaks from my unit installed in 2022—despite multiple fixes, it’s now damaged my kitchen cupboards. Can’t get through to customer service. Please contact me URGENTLY to resolve + discuss compensation. #CustomerService

@British_Airways why does the prompt asking me to enter the OTP when I have not set up my Two Factor Authentication? I cannot log in and your phone CS and online chat don’t understand this to help me. Now I can’t log back in!!

Sushisen Roppongi-ten Sun Annex Bldg. 3-8-1 Roppongi, Minato-ku, Tokyo 106-0032 jpneazy.com/restaurants/31… I paid a deposit for a table reservation and it was confirmed but the deposit refunded back to my card. Can you confirm if my reservation is still confirmed?

@JALFlightInfo_e Unsatisfied with flight booked on Booking.com Arrival time changed without notice. Disrupts plans, incurs expenses. JAL demands £600/pp to change. Unreasonable for customer to bear costs. Requesting explanation, free rescheduling. Resolution needed

@UberUKsupport i was charged a cancellation fee (driver opted this), I received uber credits as my refund but I expect funds to go back on my card as it was the driver who cancelled (i was across the road but he still cancelled!

@MespilHotel had a lovely stay in Dublin but I left 2x silver rings on the desk in room 153 today, please can you confirm so I can arrange a courier pls!

@sainsburys Sainsbury’s has asked me to private DM my details which i had but turns out its just a bot and doesnt even confirm what they’ll do to sort out the issue.. useless

@sainsburys I was supposed to receive my delivery today. Received SMS “due to unforeseen circumstances”, my delivery cannot be delivered I called up and was told that the driver did not turn up to work and to come collect it, I wouldnt have ordered a delivery if i could come to pick up!

@sainsburys Customer service told me to collect it from a store in an entirely different area, this is ridiculous. No other solution, no replacement drivers… does Sainsburys not think of any solution or consider some customers’ circumstances (so they’re unable to go into the store)

@DHLParcelUK my parcel has been delayed since 3rd Jan, it arrived at your depot last week. I emailed you each day and each reply is “the items are due for delivery today”…this is ridiculous, where is my package? It’s been nearly 3 weeks now since dispatch to DHL

@DHLParcelUK two parcels are delayed and the tracker is not updated. Latest 4th Jan “…delayed. We expect to deliver on next working day”, its been 4 working days, what is causing the delay? 2nd parcel on 6th Jan “your parcel is at the delivery depot”, what is causing the delay?

@HarveySofteners thanks Kam, really appreciate it as I have been waiting since early October and have been calling each week and just been getting a "I will sort this out and call you back today" reply each time.

@HarveySofteners Your plumber has taken back a kitchen tap in early Oct. I have called up each week for a refund & keep getting a "i will speak to my colleague & will call you back today". The same msg each time & now it's Dec, when are you going to refund me? appalling service!!

@StarMan998 @Nik_Says_Oogah @HarveySofteners I requested for a kitchen tap to be refunded, the plumber took it away in early Oct. I phoned up each week, get the same response 'i will speak to my colleague and call you back today', same msg each week until now @HarveySofteners when are you going to refund me?

@BritishGasHelp I've just moved into a new home so been trying to open an a/c but this msg pops up "We're unable to do this online", so I've called many times, either I'm on hold or get disconnected. I was told I'd get a callback (connected after 5pm) but I did not, can you help?

Something to think about.. Cereal is just the start...

The Drum @TheDrum

8 years ago

Cereal Killers: how designers can adapt to Tom Watson's proposed packaging mascot ban dlvr.it/QyCMdV

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My poppy gave me a true insight into the harsh reality of #Passchendaele100. Very moving!

gonna get through this day! #MondayMotivation