Elizabeth Herrell @eherrell
President of Communication Initiatives providing strategic consulting for next generation customer experience and innovative customer support. communicationinitiatives.com Sedona AZ Joined April 2009-
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Cisco looks ahead and sees analytics and big data as being a game changer in differentiated customer experience #CiscoCCAD
Cisco enhances solutions with increased capabilities for Contact Center Express & Packaged solutions resulting in high growth .#’CiscoCCAD
Accenture describes capabilities on its Cisco partnership to deliver transformational global solution on Day 2 #CiscoCCAD
Cisco now has over 20K customers using Cisco collaboaration contact center solutions, with continued high growth in 2014 #CiscoCCAD
@John Hernandez sees Internet of Everything is huge opportunity for Cisco #CiscoCCAD with high relevance for customer care.
Alcatel Lucent plans to sell enterprise division to Chinese investment firm Huaxin a move that indicates shift of voice CPE to cloud market
.@ConstellationRG launches authoritative source for #disruptivetech analysis w influencer network. Details tomorrow. constellationr.com
. Improve Business Results with #Customer Feedback - free download constellationr.com/research/impro… via @ConstellationRG @eherrell #custserv
Transforming the #Custexp Through #Social Communities - Webinar w/ @destinationCRM @eherrell @dmyron 12/18 constellationr.com/content/transf…
. Online Communities Offer Amazing #Customer Care. Download yours: constellationr.com/research/onlin… @ConstellationRG #community #custexp #custserv
Are Contact Centers Becoming Obsolete? New research shows phone = last resort @ConstellationRG @eherrell constellationr.com/content/are-co… #custserv
Today: Cutting Through the Hype of #Salesforce1 - Webinar via @ConstellationRG register: constellationr.com/content/cuttin… #paas #apps #custexp #sfdc
I'm speaking on @ConstellationRG's #Salesforce1 webinar 12/6. Join me constellationr.com/content/cuttin… #custserv #paas #apps #ensw
Transforming the #Custexp Through #Social Communities - Webinar w/ @destinationCRM @eherrell @dmyron 12/18 constellationr.com/content/transf…
The Internet of Customers - Are You Ready? via @ConstellationRG @alanlepo constellationr.com/content/intern… #DF13 #CRM #custserv
. Tweetup with only #disruptivetech analyst firm @ConsellationRG at #DF13 11/20 5:30pm @holgermu @rwang0 @alanlepo constellationr.com/content/tweetu…
Crowd gathering at#DF13 waiting to hear@ Marissamayer.
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