Eptica @eptica
Eptica enables organizations to engage in meaningful conversations with customers improving daily life for everyone. Now part of the Enghouse Interactive Group. eptica.com Global Joined February 2010-
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The Augmented contact centre with Microsoft Teams: the future of omnichannel by Steve Natress with @EnghouseInterac at #Commsverse events.justattend.com/events/confere…
Enghouse Interactive webinar to reveal how technology is revamping social housing customer service in the contact centre contact-centres.com/how-technology… @EnghouseInterac #cctr #contactcentre #contactcentres
The Impact of Knowledge on Current Customer Satisfaction callcentrehelper.com/impact-knowled… @EnghouseInterac #cctr
The pressure to perform and to keep to deadlines may seem relentless, but there are steps we can take to overcome the lockdown blues and work more productively. hubs.li/H0FjFrW0 @AstridPock @EnghouseInterac
Is It Time to Use Video for Customer Conversations? callcentrehelper.com/time-video-cus… @EnghouseInterac #cctr
Over 75% of medical professionals are currently using, or plan to use #telehealth solutions. Here is a comprehensive guide that will help you put a solid virtual health strategy in place. bit.ly/38TQHNe #video
Just Posted: How to Survive & Thrive in the New #CX Jungle UC Today guest host and CX Expert, @ClareMuscutt, hosts Jeremy Payne, Group VP of Marketing and Alliances at @EnghouseInterac uctoday.com/contact-centre… #ucoms #ucnews #contactcentre #contactcenter #customerexperience
Cloud technology has been the linchpin to delivering effective customer service during the pandemic. But what are the key considerations you should take into account when moving to the #cloud. @EnghouseInterac @AstridPock @TheCXMagazine bit.ly/3dRj5Qt #CX
80% of service decision makers believe #AI is most effective when deployed with – rather than in place of – humans. Download our latest infographic and find out how AI empowers super-agents for improved #CustomerExperience. bit.ly/34v8KWh
Find out why providing a positive #customerexperience is vital, regardless of the channel in the first of our 3 part blog series around #ai #customerservice #automation #ai #customerservice #automation bit.ly/36JEoSu
AI will power 95% of all customer interactions by 2025, including live telephone and online conversations. Take a look at our latest infographic to find out how #AI can empower your agents to deliver an improved #CX. bit.ly/34v8KWh
Download the latest @Forrester report on Top 3 Customer Service Megatrends in #2020 to learn how #ai empowers your agents to drive better #CustomerExperience (#CX). #ai #artificialintelligence #machinelearning #custserv bit.ly/3iDDObs
Find out how you can leverage #AI within the #ContactCentre to transform your #CX. Join @forrester and @EnghouseInterac on 21 October. Sign up now to reserve your place. bit.ly/2SADHTm
63% of #contactcentre leaders agree that their customers can resolve issues easier thanks to the usage of #chatbots and virtual assistants. Our latest infographic shows why #AI and #automation are pivotal technologies for any company's long-term success. bit.ly/34v8KWh
More and more companies are now using #chatbots to interact with their #customers and ease employees’ workloads, but what should companies know before implementing them to achieve success? via @TechRepublic: tek.io/3l76efF
Customer Complaints: Are They A Curse Or A Blessing? bit.ly/2QSZfJT via Astrid Pocklington of @EnghouseInterac
Survive and thrive in the new CX jungle. Join Jeremy Payne from @EnghouseInterac on the final day of our Convergence Summit this year to learn how. Sign up here: bit.ly/3480wD0 #CX #BTLCS20 #businesschange
Discover these five trends set to take next year by storm, as companies are predicted to increase adoption of #personalised #omnichannel, #chatbots, and #AI. Find out more in @Forbes: bit.ly/3cAgZUA
@micahsolomon explores how Audi of America managed to create a luxury #customerexperience even during the pandemic: bit.ly/3484MCC via @Forbes
@Hyken shares some great insight into how organisations need to find the right balance between digital #customersupport and humans. Customers cannot form long-lasting relationships with machines: bit.ly/3kT9zOZ via @Forbes #CX
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