first direct help @firstdirecthelp

Official @firstdirect help account, here for you 24/7. DM or chat with us on mobile or online banking. Don’t post any personal information. firstdirect.com/legals/site-te… Leeds, UK Joined November 2011

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first direct help @firstdirecthelp

3 days ago

@michaelmoorey20 Hi Michael, no problem. Thanks for your patience while we got things sorted. - Rachel

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first direct help @firstdirecthelp

3 days ago

Our Online and Mobile Banking services are now back up and running again. Thank you for your patience and we’re sorry for any inconvenience this may have caused.

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first direct help @firstdirecthelp

3 days ago

@btascool Our team are working hard to get everything back up and running as soon as possible. We'll update Social Media and our Website once we have it back up and running. - Alison

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first direct help @firstdirecthelp

3 days ago

We’re sorry our Online Banking and Mobile App is currently unavailable. Our team are working hard to get everything back up and running as soon as possible. In the meantime, please don’t delete or re-install our App.

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first direct help @firstdirecthelp

3 days ago

@Peacey73 I appreciate this is frustrating for you. Our team are working hard to get everything back up and running as soon as possible. We'll update Social Media and our Website once we have it back up and running. - Alison

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first direct help @firstdirecthelp

3 days ago

@5stinkypenguins Our team are working hard to get everything back up and running as soon as possible. We'll update Social Media and our Website once we have it back up and running. - Alison

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first direct help @firstdirecthelp

3 days ago

@hill_vanes18577 Hi Vanessa, we’re sorry our Online Banking and Mobile App is currently unavailable. Our team are working hard to get everything back up and running as soon as possible. In the meantime, please don’t delete or re-install our App. - Rachel

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first direct help @firstdirecthelp

3 days ago

@jowoodcock18 Hi Jo, we’re sorry our Online Banking and Mobile App is currently unavailable. Our team are working hard to get everything back up and running as soon as possible. In the meantime, please don’t delete or re-install our App. - Rachel

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first direct help @firstdirecthelp

3 days ago

@mit_brooks Hi, Tim, We’re sorry our Online Banking and Mobile App is currently unavailable. Our team are working hard to get everything back up and running as soon as possible. In the meantime, please don’t delete or re-install our App -Nola

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first direct help @firstdirecthelp

3 days ago

@SteelerGoalie94 Hi, Neil, We’re sorry our Online Banking and Mobile App is currently unavailable. Our team are working hard to get everything back up and running as soon as possible. In the meantime, please don’t delete or re-install our App -Nola

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first direct help @firstdirecthelp

3 days ago

@spomeard Hi, We’re sorry our Online Banking and Mobile App is currently unavailable. Our team are working hard to get everything back up and running as soon as possible. In the meantime, please don’t delete or re-install our App -Nola

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first direct help @firstdirecthelp

3 days ago

@finzer1 Hi Fiona, sorry to hear of your unpleasant experience with us. If you'd like to discuss this with us further please call us on 03456 100 100 and we'd be happy to help. Otherwise you can also get in touch through our chat service on our app or "Message us" online. -Jack

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first direct help @firstdirecthelp

5 days ago

@nniesham Hi Annie, thank you for your feedback. I will pass this on to our technical team. -Lou

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first direct help @firstdirecthelp

6 days ago

@Suezoid68 Hi Sue, I'm sorry to hear about the experience that you've had! We don't have access to any accounts via Social Media, and I'd like to look into this for you. Please ask your husband to call 03456 100 100, and we will be happy to help. Thanks -DJ.

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first direct help @firstdirecthelp

a week ago

@test136070 Hi Kyle, if you have a look on firstdirect.hsbc/6011BDZjft it will show you all the savings accounts we have to offer. -Emily

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first direct help @firstdirecthelp

a week ago

@Grizzly1022 Hi Les no I am sorry will only have Mastercard Debit cards-Anita

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first direct help @firstdirecthelp

a week ago

@moohcowh So we can investigate this matter and stop us contacting you, can you please send us a Direct Message with the number we are calling you on. Also, if you have the name of anyone who has spoken to you or the name of the department they are calling you from. 2/2 -Ashley

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first direct help @firstdirecthelp

a week ago

@moohcowh Hi Matt, apologies for the delay in getting back to you today. I'm also sorry we have been calling you in error, I acknowledge how frustrating this must be for you, and that you were transferred to a department that was closed. 1/2