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[Incident Created] We are aware of connection issues reaching our system. Amazon has posted notice that they are experiencing connection issues with their hosting s... More at: status.focusitinc.com/incident/139595
Partial Outage We are currently experiencing an issue that is effecting some users. Our engineers are currently working to resolve the issue. status.focusitinc.com/incident/40362
Recent Update: Update: The issue has been resolved and services are restored.
Dropzone not responding We are currently experiencing an issue with Dropzone not allowing users to log in. We are aware and our Dev team is working to resolve. Currently there is no ETA however will update in an hour. status.focusitinc.com/incident/19787
Pulse monthly update Pulse will be down tomorrow morning, July 1st, from approximately 6am-10amEST/3-7amPST as we complete our monthly update. Everything will be functioning as per usual following the updates. status.focusitinc.com/incident/18477
Pulse Proxy Pulse Proxy is currently not running correctly for our clients. We are working on a fix and will apply the change after hours. Thanks for your patience status.focusitinc.com/incident/17537
Recent Update: Pulse Marketing Emails are back operational.
Pulse marketing emails We are currently experiencing an outage with Pulse marketing emails. Our engineers are currently working on resolving the issue. Currently no ETA. status.focusitinc.com/incident/16094
Recent Update: Our Engineers are continuing to work on a resolution for the pulse emails. However some email templates that were setup prior to 4/26/20 may still be sending.
Recent Update: Calyx has reported all issues resolved.
Restart of SQL Server Recent Update: The server has been resolved.
The Billing Form issue has been resolved. Thank you for your patience!
Our Billing Form is currently down. As we work to solve this issue, feel free to call us at: 480-624-7085. You can expect a response within' 24 hours.
Our current Support Form is having issues that the focusIT Team is working to fix alongside our third party provider. Please use our online form in the meantime and thank you for your continued support + patience.
DropZone Issues Affecting Performance We are currently experiencing some upload issues with DropZone. We will post updates as new information is available to this site. status.focusitinc.com/incident/5993
We are currently experiencing some upload issues with DropZone and are working to correct now. We will post updates to this site as new information is available.
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