Frogfoot Customer Service @FrogfootSupport
This is the official Twitter page of Frogfoot's Customer Service team. Feel free to contact us here for customer support. #FrogfootCustomerService frogfoot.co.za South Africa Joined August 2021-
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Outage Update | JHB | Beaconbay | The contractor team's ETA to site is 12:30.
Outage Update| DBN | SpringfieldFF | The Frogfoot technician is busy midspanning tubes along the route in order to trace the break.
Outage Resolved| JHB | Cresta | Node | Repairs are complete & the outage has been resolved. Continuous monitoring remains in place to ensure sustained stability across your links.
Outage Update | JHB | Cresta | Node | Our fibre service provider has advised that the team found a break at 9.887 KM of the link.
Outage Update| DBN | SpringfieldFF |Our Frogfoot technician is still locating the exact point of the break in order to assess the damage and begin repairs
Outage Update | DBN | SpringfieldFF |Fibre disconnected at 2.1 km. Currently checking maps to identify the route and proceed with further fault-finding.
Outage Update| JHB | Cresta | Node | Our initial checks have been completed, and a fault has been logged with our fibre service provider to investigate the incident on site.
Outage Resolved| JHB | Randburg | Our fibre services provider's maintenance team has completed the work, the outage has been successfully resolved, and all affected services have been fully restored.
Outage Resolved | PLZ | Newtonpark | Our Frogfoot's maintenance team has completed the work, the outage has been successfully resolved, and all affected services have been fully restored.
New Outage | JHB | Randburg | We have identified a network outage affecting the Randburg area. Our fibre service provider has been notified to identify the cause of the impact.
Outage Update | CPT | Delft | Partial|The team's progress in prepping the tubes is as follows: Tube1:75%, Tube 6:100%.
Outage Update| JHB | Saulsville North | Technicians have completed testing and are currently busy with fault-finding to identify the root cause of the issue.
Outage Update | JHB | Saulsville North | Technicians have completed testing and are currently busy with fault-finding to identify the root cause of the issue.
Outage Update | CPT | Delft |Our fibre service provider is currently assessing the extent of the damage. More updates to follow as progress continues.
Outage Update| JHB | Saulsville North | Technicians are enroute to site. ETA is 10h00.
Outage Update | CPT | Delft | Our fibre service provider is onsite and has advised that services are affected by a major cable break in the area,
Outage Update| DBN | Pietermaritzburgdfa | The service provider maintenance teams are awaiting stock to continue the repairs. The stock ETA is 1 hour.
Outage Update| JHB | Nelspruit East |The current ETA for the service provider maintenance teams to the site is 15:00.
Outage Update| JHB | Soweto | The service provider maintenance teams have arrived on site and are investigating the outage.
Outage Update| JHB | Protea Glen | Our Frogfoot maintenance technician remains onsite and is currently working to restore the 11 links that remain offline
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