hostnine @hostnine

Safe, Secure, and Reliable Hosting hostnine.com Atlanta, GA Joined November 2008

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hostnine @hostnine

5 years ago

@Scholty That sounds rough send us a DM with the ticket ID and we can take a look.

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hostnine @hostnine

5 years ago

@matthk We located the DM you sent to us and have replied to it.

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@matthk Hello! If you have an active support ticket you can reply via through your email, or login to your Client Area go to the ticket section, and click your ticket number to reply. Regrettably you cannot send email directly. Could you send us a DM of your ticket ID? Happy to help.

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hostnine @hostnine

5 years ago

@sazzadhossain Hello, We unfortunately do not have support for Letsencrypt SSL at this time. We do apologize.

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hostnine @hostnine

6 years ago

@montrealdesign Hello Bobby, Thank you very much for sending us the Ticket ID. We will be glad to work to get this escalated and reviewed for you. If you have any further difficulty with this Ticket, please feel welcome to send us a DM/direct message.

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hostnine @hostnine

6 years ago

@DucktoesCalgary We promise we're here to help! Try using the "new customer" option in the chat and let the agent know what happened. They can get you connected!

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hostnine @hostnine

6 years ago

@ProphecyHub Hey Sam, you can reach our chat support by navigating to chat.hostnine.com and using your login credentials. If you don't remember them the "New Customer" tab will also connect you to our agents who can find your account.

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hostnine @hostnine

6 years ago

@jitendrajain The url will be account specific for your server. If you want to send us a DM/direct message with your email or domain name associated with your hosting package, we'll be happy to get you the url.

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hostnine @hostnine

6 years ago

@lordofseo We only offer a free SSL on our Enterprise shared hosting package. hostnine.com/shared/

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hostnine @hostnine

6 years ago

@lordofseo Hi, can you clarify your request or send us a dm of what you are needing. The server hostname would not normally have an SSL.

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hostnine @hostnine

6 years ago

@NeuClix We do not offer free SSLs for our hosting. We are happy to assist you in installing an SSL certificate that you provide, though. - Mel

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hostnine @hostnine

6 years ago

@StormJewel Hi @StormJewel, I am so so sorry to hear that. Can you send us a DM so we can start looking in to this? We definitely want to help!

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hostnine @hostnine

6 years ago

@JohnyMoz Hi John, we are sorry to hear if you're experiencing an issue with your site and/or server, we would like to help. Could you send us a DM with your ticket ID number and domain name so we can get some attention on it and have someone to check it out for you?

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hostnine @hostnine

7 years ago

@zeno001 Hi Alan, If you have had trouble connecting to live support, please click the "new customer" tab on this link: chat.hostnine.com This will get you to the next available agent as quickly as possible.

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hostnine @hostnine

7 years ago

@lordofseo It seems you are asking about the autorenewal of Let's Encrypt SSL Certs. We currently do not offer that. If you do have an SSL from them though that you need installed, our support team can take care of that for you.

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hostnine @hostnine

7 years ago

@lordofseo If you have an SSL certificate that is not expired, you are welcome to use it on your server. Contact Live Chat Support they can create a ticket for you to have the SSL certificate installed if you need assistance.