Robin Lester Kenton 🥨 @lesterhead

Proud civil servant, public works aficionado, public school parent, marathoner, EVP of External Affairs @bklynlibrary. Alum @NYC_DOT. Opinions are my own. robinlesterkenton.com Brooklyn, NY Joined September 2008

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Robin Lester Kenton 🥨 @lesterhead

2 months ago

@NYCSchools Why is the MyStudent portal still freezing when users try to access report cards? It's like no one knew when the last day of school might be...

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Robin Lester Kenton 🥨 @lesterhead

4 months ago

@KJezerMorton Do you want to do it at my limestone in Brooklyn?

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Robin Lester Kenton 🥨 @lesterhead

4 months ago

@Garmin feature suggestion- if I program a complicated run into my watch, I should be able to export and share with a friend doing the run with me so they can sync with their watch as well. Crazy that you can only send to your own watch!

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Robin Lester Kenton 🥨 @lesterhead

6 months ago

@ITAAirways Then this morning, we nearly missed our flight after a delay in the passport control line. Staff both phoned us and someone literally ran with us to the gate to make sure we were able to board. Myself, my spouse and two sons are so grateful 🙏

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Robin Lester Kenton 🥨 @lesterhead

6 months ago

@ITAAirways A massive THANK YOU for the excellent customer service we received this week. Between the ease of rebooking our family back home after the NYC blizzard and support getting to our gate, we are so appreciative. Grazie mille!

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Robin Lester Kenton 🥨 @lesterhead

6 months ago

@ITAAirways Both! We first had to call the Customer Center to have our rescheduled flights adjusted and spoke with an actual person promptly who quickly got all 4 of us on a direct flight for today. 1/2

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Robin Lester Kenton 🥨 @lesterhead

7 months ago

@LA28 @NBCOlympics @Olympics @axs @eventim_usa This is the most confusing UX ever. Multiple queues that all look the same?

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Robin Lester Kenton 🥨 @lesterhead

7 months ago

@NYCMayor Please take a look at @optimum -they berate you on the phone for 40 minutes when you try to cancel, offer unbelievable deals to stay and then jack the prices.

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Robin Lester Kenton 🥨 @lesterhead

8 months ago

Canceling my @optimum internet (after several area outages) was the literal worst. I had to request to cancel for over 30 minutes repeatedly while being ignored and berated by the retention dept. In line an hour to return the modem. Will never be a customer again.

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Robin Lester Kenton 🥨 @lesterhead

a year ago

Ok @Amtrak, I’m now on my second delayed trip home in less than two weeks, this time from DC. We have no updates and they have just turned the train off. Can you provide an estimated departure time? Northeast Regional 156. 😭

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Robin Lester Kenton 🥨 @lesterhead

a year ago

Having a not great delayed @Amtrak Acela trip from Boston to NYC (train 2163) on the heels of a dear friend’s funeral, but props to the conductor who has a good sense of humor- please share our thanks 🙏 It really makes a difference.

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Robin Lester Kenton 🥨 @lesterhead

2 years ago

@aidan_mclau Really disgusting.

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Robin Lester Kenton 🥨 @lesterhead

2 years ago

@NYCTBus Thank you! 🥶🙏

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Robin Lester Kenton 🥨 @lesterhead

2 years ago

Bus 7290 just blew past us on Fulton and Vanderbilt at the bus stop, didn’t even slow down. We’re here in the cold waiting for the next B26 😭 @NYCTBus

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Robin Lester Kenton 🥨 @lesterhead

2 years ago

Our local @USPSHelp mailbox (SE corner of Jefferson and Stuyvesant) was removed for curb repair but hasn’t been replaced. Is it coming back? Can you help, @CMChiOsse?

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Robin Lester Kenton 🥨 @lesterhead

2 years ago

@HPSupport my son's laptop, under warranty, has been send in to HP 3x by Best Buy (where we bought it) and it returns every time with the same problem and stops working again the next day. He's now spent weeks without it and needs it for school. Pls help me resolve this.