Loom @loom

Work faster with video. Record your screen, camera, or both, and send 🎥 messages with Loom, now part of @Atlassian. Support: https://t.co/sYN6ra5jFd loom.com Worldwide Joined September 2015

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Loom @loom

a week ago

@buckthegov @Atlassian Hello there, I'm really sorry you didn't receive proper assistance. Would you kindly reach out to us through the DM? We would like more information on the ticket number and details so we can expedite the process and engage the necessary teams. Thank you for your patience.

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Loom @loom

a week ago

@edzitron Hi There We're sorry that you're having a bad experience. Would you mind opening a ticket to us at support.atlassian.com/contact/#/ Our Support team will be more than happy to investigate further. Thank you!

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Loom @loom

a week ago

@edzitron @ernestmacandrew Hi There We're sorry that you're having a bad experience. Would you mind opening a ticket to us at support.atlassian.com/contact/#/ Our Support team will be more than happy to investigate further. Thank you!

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Loom @loom

3 weeks ago

@buckthegov @Atlassian Hi There We're sorry that you're having a bad experience. Would you mind opening a ticket to us at support.atlassian.com/contact/#/ Our Support team will be more than happy to investigate further. Thank you!

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Loom @loom

4 weeks ago

Hey Cameron! Mobile viewers who are not logged in to Loom can watch videos set to Public once without needing to login or create an account, after that initial view they will need to sign-up or in to view it again. On Desktop there are no limits to views on Public Looms. If the Loom is not public, that has always required an account to view since we need to verify the user is authorized to watch the Loom. If you're seeing behavior that doesn't correspond to the above, please file a ticket with Support and our team will take a closer look!

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Loom @loom

4 weeks ago

Hi There We're sorry that you're having a bad experience. Would you mind opening a ticket to us at support.atlassian.com/contact/#/ Our Support team will be more than happy to investigate further and provide billing assistance and if it's wrongly billing you, we'll be also more than happy to evaluate if any refunds apply. Thank you!

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Loom @loom

4 weeks ago

@sceiler @Atlassian Hi There We're sorry that you're having a bad experience. Would you mind opening a ticket to us at support.atlassian.com/contact/#/ Our Support team will be more than happy to investigate further. Thank you!

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Loom @loom

a month ago

@mudassarmaner1 Hi Mudassar, we would be super happy to help get this resolved. We'll need you to file a ticket with our Support team from within your Loom account and send them the video you're seeing this on. They'll be able to review it and see what's going on ASAP.

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Loom @loom

a month ago

@italoestrada Hey Italo! So sorry you're having issues with your videos playing for clients. If you can please send us a support ticket from within your Loom account, our team can review the videos and see what's going on! If you're having issues reaching support, please DM us!

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Loom @loom

2 months ago

@michaelduffla Hi there Michael, we're sorry to hear you're having trouble logging in! We'd love to help get you back into your account. Could you DM us your email address so we can look into it right away? We're here for you!

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Loom @loom

2 months ago

@samstooff Hi Sam, we're really sorry to hear about this experience. Your recordings and account access are important to us, and we want to help make this right. Could you DM us your email address so our support team can look into your account and get you back on track? We're here to help.

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Loom @loom

2 months ago

Hey Ariel! We're so sorry you're having such a tough time deleting your Atlassian account. If you file a ticket with the Loom Support team and assistance with getting your Atlassian account deleted, we'll make sure you get to the correct team who can assist you! The fastest way to reach Loom Support is from within your Loom account > bottom right corner (?) icon > Contact Support. We'll help right away!

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Loom @loom

2 months ago

@pmjohnson Thank you for clarifying Patrick! Whatever account was last signed into the Desktop app is the one you're authorizing again. But, I can definitely see how this could be disorienting as that account is not mentioned anywhere. Will raise with the team!

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Loom @loom

2 months ago

@sudo2hell If you're still seeing the 25 video limit after upgrading, we recommend you follow these steps: support.atlassian.com/loom/docs/remo… If those don't work, please reach out to our support team or DM us and we'll be happy to assist.

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Loom @loom

2 months ago

@AbhinavGogu Hi There We're sorry that you're having a bad experience. Would you mind opening a ticket to us at support.atlassian.com/contact/#/ Our Support team will be more than happy to investigate further. Thank you!

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Loom @loom

3 months ago

@charleshxpe Hi There We're sorry that you're having a bad experience. Would you mind opening a ticket to us at support.atlassian.com/contact/#/ Our Support team will be more than happy to investigate further. Thank you!

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Loom @loom

3 months ago

@EdoPlantinga Hello there! We're so sorry to hear about this! May I request you to raise this issue with our Loom Support team via this link - support.atlassian.com/loom ? SK

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Loom @loom

4 months ago

@grzesv_ Hi There We're sorry that you're having a bad experience. Would you mind opening a ticket to us at support.atlassian.com/contact/#/ Our Support team will be more than happy to investigate further. Thank you!