Matthew Clarke @mcusertesting
User Researcher @dvlagovuk currently delivering #userexperience2017 exercise gathering views of customers throughout the UK. Swansea, Wales Joined January 2017-
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Thanks to the @sainsburys vehicle and driving admin staff for taking the time to chat about @DVLAgovuk services today #UserExperience2017 😀
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Many thanks to @MCIATweets for taking part in #UserExperience2017 today. A lot of excellent suggestions regarding @DVLAgovuk services.
@UberUKsupport I'm looking to get contact details to speak with staff that have regular dealings with DVLA. Grateful if able to DM details.
I would definitely drive from Newcastle to @DVLAgovuk in Swansea to put my number plate on my car quicker #UserExperience2017
Two very interesting #UserExperience2017 sessions this morning. Thanks to @tynesideexpress and @NewcastleCC for providing great feedback!
I was ecstatic receiving my @DVLAgovuk private number plate as a gift from my son. It's the best gift I have ever had #UserExperience2017
Looking forward to starting another #UserExperience2017 session soon. Next topic for discussion is Personalised Registration. @SunderlandAFC
@DVLAgovuk online services are so easy to use, but I don't think they do enough advertising of what is available online. #UserExperience2017
All set for a very busy day of #UserExperience2017 focus groups. Sessions today will be taking place at @SunderlandAFC #stadiumoflight
"Taxing your car online is outstandingly easy to do. I wish other online services were as easy!" @DVLAgovuk #userexperience2017
"Why are cars that are fully electronic being charged £310 a year? They should be rewarded for helping the environment!" #UserExperience2017
Busy day of #UserExperience2017 sessions in Kensington today, discussing how customers feel when using @DVLAgovuk services.
"Why do people that use @DirectDebitUK to tax a car have to pay more? Paying by direct debit normally makes it cheaper!" #UserExperience2017
Very insightful #UserExperience2017 session with @TeslaMotors today understanding how they use @DVLAgovuk services. Thank you for your time.
"Having an app on your phone to access @DVLAgovuk services would be excellent! Would need to be very secure though!" #UserExperience2017
"People who don't pay their car tax should receive a fine & 6 points on their licence! I pay mine, so should others!" #UserExperience2017
When taxing my car, i'd always choose to do this online. I used to have to do this at the Post Office which was a pain. #UserExperience2017
All set and ready to start the first @DVLAgovuk #UserExperience2017 session of the day in #Wembley.🗣️
This weeks #UserExperience2017 sessions are in London. Busy few days, speaking to over 150 @DVLAgovuk customers about DVLA services.
The #UserExperience2017 map is a good way to show colleagues where we are visiting, and what our customers are saying. @dvlaresearch
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