Mitesh Desai @miteshd

Strong. Honest. Clear. Hopeful. Tonight, @KamalaHarris proved that she and @JoeBiden have what it takes to move this country forward. And now it’s up to us to go vote for them. Vote early—do it as soon as you can, in person or by mail. Get started now at iwillvote.com.

.@JoeBiden has a plan to build our country back better and create millions of jobs—jobs that can help working families get ahead. Joe helped manage the Recovery Act, which jumpstarted the longest stretch of job growth in our history. And he’ll do it again.

WorkFlex Workshop: an intense coffee klatsch for contact center stakeholders & WorkFlex team. bit.ly/1J1vnBF

Empowering employees is often talked about but not implemented due to lack of tools. WorkFlex changes that! x.com/WorkFlex/statu…

WorkFlex Solutions @WorkFlex

11 years ago

Watch how we empower contact center agents! youtube.com/watch?v=KtUmYr…

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Great add to a great team at @WorkFlex x.com/WorkFlex/statu…

WorkFlex Solutions @WorkFlex

11 years ago

WorkFlex Solutions has a new Director of Customer Programs. Welcome aboard, Michael Pearson!

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Celebrating our new project manager at the ballgame. Welcome aboard, Jessica!

Great start to the F&S Customer Contact 2015 East showing how Intelligent Agent Self-service improves Customer Satisfaction

WorkFlex is looking forward to the Frost & Sullivan East Executive MindXchange this Sunday! workflexsolutions.com/fs-2015

Every day at work, I apply lessons I’ve learned from my daughter with Down Syndrome. bit.ly/1CfbSih

The 5 things contact center supervisors really want! bit.ly/1BHz87p #ContactCenters

On average, we lose 8.5 days a year commuting to work! Contact centers can change that. bit.ly/1Emzp17

WorkFlex: Market Maker for Time in the contact center industry. The whole business profits! bit.ly/1Fig85a

Wouldn't it be cool if 95% of needed schedule changes could be done for you by your agents? Click here to see how! dropbox.com/s/e2hcb1b92uco…

Boy, did I get an education at the Hogwart’s School of Workforce Magic known as SWPP 2015! bit.ly/1NE63TL

Contact centers sometimes “cheat” on metrics and it’s not always a bad thing! bit.ly/1Dl6fl1

SWPP WFM survey shows most contact centers don’t offer agents scheduling flexibility. Why? bit.ly/1DC3psY

Remember 1990s manual, laborious agent schedule-swapping? Technology has come a long way! bit.ly/1DkSCDi

I do informal surveys of customer service reps. They’re stoked about mobile-self-scheduling! bit.ly/1sW7K7N

“Scheduling empowerment” means five things to contact-center agents. See the list here: bit.ly/1Ireoq8

Research shows happy contact center agents make happy customers. Companies should take note! bit.ly/1xzvM93