ModSquad @modsquad
We engage, moderate, and support audiences for the world's biggest brands - around the clock and across the globe. modsquad.com All Over The World Joined October 2010-
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@JoshKresh Your best option will be for you to submit your application at join.modsquad.com/join-the-mods/. If your skills match any of our openings, the team will reach out directly to you.
Congratulations to Adrian L., our newest Mod of the Month! 🎉 From supporting students and educators to helping customers solve problems every day, he shows up ready to help and make someone's day a little easier. Read more about Adrian: okt.to/HZ7BJq
Students aren't typical customers. That's one reason traditional support models don't always make the grade in EdTech. As many education companies start preparing for back-to-school demand, now is a good time to revisit what successful support looks like in learning environments: okt.to/zLD5gv
AI can help teams move faster. The faster changes happen, the more important it becomes to understand their long-term impact. Our Director of Enterprise Applications, Josh Smith, shares his thoughts. 👇
Trust compounds. The communities that keep players engaged over time are usually the result of deliberate investment in trust, safety, and player experience. Luke Denmark explores why safer communities create stronger businesses: okt.to/hGF2Ee
Celebrate our April Mod of the Month with us! 🎉 From customer care to tech support, Rosalind brings consistency and a strong sense of community to everything she does. Learn more about Rosalind: okt.to/zjdZBL
Player support doesn’t operate like traditional support. Volume shifts quickly. Communities are active around the clock. Expectations are high across every channel. Outsourcing can help when structured the right way. More in the full breakdown: okt.to/x8dXrQ
Heading to Customer Contact Week UK? Let Luke be your local guide. Not for sightseeing. For figuring out what’s actually working in support right now.
Celebrating Carlos A., our March Mod of the Month 🎉 For 11 years, he’s brought energy, care, and consistency to every community he supports, from gaming to social. More on his story: okt.to/IHrfiR
AI works best in environments that can adapt around it. A composable operating model makes it easier to scale and adjust as things change. Mark Olsen, our SVP of Information Technology, shares his perspective on this:
Moderation is intrinsically tied to brand safety, compliance and real-time risk. From AI-generated content to global regulation, the pressure on platforms and brands keeps building. Here’s how support and moderation teams are navigating it: okt.to/wYAHMQ
Christina Q. has been part of ModSquad for nearly 9 years, growing from a part-time Mod role into Project Manager. She’s worked across every level of a program, which gives her a real understanding of what teams need to do their best work. Now, she’s leading multiple projects with a focus on support, process improvements, and setting her team up for success. Congrats to our Project Manager of the Quarter 👏
Megan B. joined ModSquad in 2021 and has been leveling up ever since. She now supports complex billing, appeals, and player cases across multiple teams with the kind of consistency teams count on. Big congrats to February’s Mod of the Month, Megan B. 👏 Read more: okt.to/3fnlCi
Today we’re celebrating Aukje J., who thrives when things get busy, complex, and high-stakes. She’s a rock-solid teammate with a sharp eye, a generous instinct to step in where help is needed, and the kind of consistency teams and clients quietly rely on. Thoughtful, resilient, and deeply committed, Aukje represents the very best of ModSquad. Let’s hear it for January’s Mod of the Month, Aukje J.!
What happens to your CX when visibility changes everything? At this stage, growth is not the risk. Exposure is. When you have more users across different regions, support decisions start intersecting with legal and policy in real time. A single moderation call or support response can have a ripple effect far beyond the ticket itself. This is the Reactive Protection growth ceiling. Breaking through it means shifting from response to prevention. That looks like compliance-ready operations, clear escalation paths and teams trained with cultural fluency. We outline how teams make that shift in the Hypergrowth playbook: okt.to/T4j6gG
What happens to your CX when demand keeps spiking? Volume surges are expected, but coverage still feels tight. During peak periods, teams stretch thin. Between spikes, capacity sits idle. Customers can feel these swings even when operations look stable on paper. This is called the Floodwatch ceiling. Moving through the Floodwatch growth stage requires planning for spikes as part of your normal operating rhythm. We break down how to do this in our Hypergrowth playbook: okt.to/xrnOFL
What happens to your CX when growth hits all at once? New users arrive faster than expected. Volume spikes. Everyone’s moving quickly. When early CX systems aren’t built for this moment, inconsistency disrupts. Launch-stage teams need a simple CX blueprint that has clear handoffs and just enough structure to keep momentum intact. We break down how to move through what we call The Launch Zone in our Hypergrowth playbook: okt.to/qQRMU2
Behind every strong community is an amazing community manager. Today we’re celebrating you!
We recently wrapped up an urgent moderation project for our client VSCO, which required onboarding 20 new moderators in under 48 hours for a five-day sprint. Here’s what our client had to say:
If you are rethinking your AI and automation strategy for CX in 2026, this is still a great place to start: okt.to/DuHxQb
Izzy Neis @IzzyNeis
2K Followers 2K Following CX. Community. Social Media. Digital Safety. Trust &Safety. Youth Media. Head of Digital at @ModSquad. Girl Mom, Bears fan, and bona fide human Muppet.
GroovyChimichanga �... @GroovyChimera
317 Followers 1K Following They/Them ~ Lvl 28 Gnome/Twitch Affiliate/Jack of many trades/Member of @ebggttv 💙Fundraising for UCDCH with @sacextralife💙
UCDavisChildrensHosp @UCDavisChildren
4K Followers 3K Following UC Davis Children's Hospital is the Sacramento region's only nationally ranked, comprehensive hospital for children.
Sacramento Extra Life @SacExtraLife
177 Followers 246 Following Extra Life Sacramento is powered by dedicated and passionate gamers who raise funds and awareness for their local CMN Hospital, UC Davis Children's Hospital
Amanda (she/her) #Ext... @UniqueMandaLynn
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OneCakeLady 🍰 EBGG @OneCakeLady
604 Followers 545 Following Official Content Creator for So Below, Surrounded, Somni, and Ghost Exile🍰Charity streamer for @CMNatUCDavis🍰 @ebggttv Director🍰 [email protected]
CMN at UC Davis @CMNatUCDavis
1K Followers 711 Following Children's Miracle Network at UC Davis helps raise money for research, patient care, programs & life-saving equipment at UC Davis Children's Hospital
Nate Brown @Experience_Nate
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Madalyn Sklar @MadalynSklar
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Children's Miracle Ne... @CMN_HQ
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TT @TTi0pr
10 Followers 29 Following
JOSH KRESH™ @JoshKresh
1K Followers 2K Following Ambassador @Changpengpao | Crypto Enthusiast | Web3 Advocate |Passionate about building in the future of finance and tech | LFC ❤️ | AI agent engineer & builder
Frankline Cheruiyot @FranklineClsic
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Shelby Schweitzer @Sheebaverse
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miche @Candid257
35 Followers 456 Following Navigating the path of resilience with a huge why, fierce resolve and lots of love!
Mate Labs @mat3labs
77 Followers 115 Following a management team delivering growth, support, and community building 🧉 || chat with us: https://t.co/EWtM32xE5T 💬
TripleMike 🥋 @triplemick
100 Followers 552 Following Founder @Mat3labs 🧉 📱 | prev SMM @Chain_GPT. @CollectMUFC, @TriviaCrack, @TwitchRivals
justy @justy_ar
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Lincoln JR @AbubakarLincoln
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snow @hiddenbehave
71 Followers 365 Following
Wendu_xo @Wendu_xo
111 Followers 454 Following Aspiring Cybersecurity Analyst ||Non-tech background | Building strong fundamentals || Tech Nigeria 🇳🇬
Nancy G @Ali55419435
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Wioletta @Wioletta253300
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Sandie @sandiethefox
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Damian || ClergyMan �... @Damian_c01
370 Followers 518 Following I study blockchains. I track narratives. I position early. || Network growth ambassador @Syndicateio https://t.co/lvU71G2yja
Paytech Solutions @doreeztweets
2K Followers 2K Following Writer, Investor, Traveler, Mogulette. #FCBarcelonaLover #WizkidFC #Bitcoin #CRM .... Online payments solutions. #Finance and #Investment !! 😊
Anatoly @despondent103
234 Followers 378 Following vision 2030 | Looking at the financial side of things Technical Researcher
IFEANYICHUKWU OHANYER... @Akumefuna147
1 Followers 108 Following
Damola💅 @oyinpop12
84 Followers 328 Following ABBA’s lover❤️|| Data Analytist 📊~ Excel, Power Bi, SQL📉|| Executive virtual assistant.
Automate My Store @automatemystore
3K Followers 3K Following Built to Automate Your Store. Automate Your Zendesk Customer Service, Bookkeeping, Shipping & Inventory!
Tee.. @tee_jay6669
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Сопчук Миро... @vpnIQ2kEVNi7B69
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Mohsin Bashir @MohsinBashir033
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Rezza 🌺 @RezzananceTV
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Pihon Gihon @GihonPihon17344
4 Followers 51 Following
Meenakshi C @FBmeenakshi144
23 Followers 195 Following
void @fadadevassa
35 Followers 237 Following No more drugs for me. Pussy and religion is all I need.
addigator @addigator71
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Stacy Barnes @Stacy_Schubert
479 Followers 1K Following Mostly listening. Alaskan, Minnesotan, comms geek. Tweets reflect my views alone.
Martino • @MartinEbubechi
3K Followers 2K Following Vet (DVM) • Writes Tech || Dev. Mabtek Trade || Quality at all times • Inmate @Azkaban_Dao
Rasty K S Kaisar |Vol... @rastyk60
10 Followers 243 Following
Chrysalis, o gamer qu... @chryssales
337 Followers 487 Following Uma lontra gay, chata e implicante, mas que é um amorzinho. 🥰
Mohammed Asif @djasif
2K Followers 5K Following Send me your address so that I can visit you and explain about my passions.... President xiaomi fan club mifc Bengaluru
Chid_iogo @Kciz_eth
2K Followers 1K Following $VENOM coin Sense first. Clarity always. ex @BTSE_Official
Itarab @Zkm47
54 Followers 516 Following I Have A Feeling Of Becoming A Better Version , The Best Version Of My Whole Bloodline... In Sha Allah
Izzy Neis @IzzyNeis
2K Followers 2K Following CX. Community. Social Media. Digital Safety. Trust &Safety. Youth Media. Head of Digital at @ModSquad. Girl Mom, Bears fan, and bona fide human Muppet.
Extra Life @ExtraLife4Kids
46K Followers 5K Following We’re #GamingForGood—raising funds for #cmnhospitals to make an impact on #childrenshealthcare. Give back. Game On.
Mayor Derry Strabane @mayordcsdc
6K Followers 508 Following Official X account for Mayor of Derry and Strabane Cllr Grace Uí Niallais To contact the Mayor's office: 📧[email protected] or 📞 028 71 376508
Sacramento Extra Life @SacExtraLife
177 Followers 246 Following Extra Life Sacramento is powered by dedicated and passionate gamers who raise funds and awareness for their local CMN Hospital, UC Davis Children's Hospital
CMN at UC Davis @CMNatUCDavis
1K Followers 711 Following Children's Miracle Network at UC Davis helps raise money for research, patient care, programs & life-saving equipment at UC Davis Children's Hospital
Nate Brown @Experience_Nate
11K Followers 9K Following Founder of @CXAccelerator. #CustomerExperience designer, speaker, writer, analyst and much more! #CX #CustomerService🧙🏻♂️
Madalyn Sklar @MadalynSklar
113K Followers 50K Following Teaching practical AI tools & workflows for creators and entrepreneurs. I help you work smarter! Community builder since 90s. https://t.co/HAD9bVXtjX
Goldie Chan 💚 @GoldieChan
32K Followers 4K Following Author, Personal Branding for Introverts (Hachette) • Forbes alum • Keynote speaker • Writing @ArchieComics • Cancer survivor • Speaking: [email protected]
Brianne Fleming @brianne2k
30K Followers 6K Following I write ‘By Popular Demand’, a newsletter about marketing & pop culture 💌 Making the Brand podcast host. #PopChat creator. Instructor @UF. BSB fangirl. #UCF
Children's Miracle Ne... @CMN_HQ
36K Followers 680 Following Bringing people together to raise funds for 170 #childrenshospitals and impact #childrenshealthcare. #ChangeKidsHealth
Oakland San Francisco... @IFlyOAKland
10K Followers 750 Following The Best Way to San Francisco Bay. OAK is not owned/operated by, or affiliated with, City & County of San Francisco or San Francisco International Airport (SFO)
Miro @MiroHQ
38K Followers 4K Following Collaborative AI workflows, built for the teams that are building the future. Support: https://t.co/89lfuZQPHN Status updates: https://t.co/qNOuexpHHV
Tech Connect Live @techconnectlive
2K Followers 4K Following Welcoming experts from the tech industries breaking the rules of our world together 👩💻👨💼 👉 14th September, RDS Arena, Dublin
Pocket Gamer Connects @PGConnects
4K Followers 462 Following @PGBiz: The Global Mobile #Games Industry Conference. Next up is PGC Summit Shanghai on July 29!
FlyONT @flyONT
6K Followers 573 Following 🛫Official X account of Ontario International Airport (ONT). Check here for the latest news & travel updates. #FlyONT #SoCalSoEasy
HIMSS @HIMSS
107K Followers 1K Following Our vision is to realize the full health potential of every human, everywhere. RT ≠ Endorsement.
Dulles Airport (IAD) @Dulles_Airport
50K Followers 734 Following Official Twitter feed for Washington Dulles International Airport (IAD). #FlyDulles
CCW Berlin @ccw_berlin
2K Followers 1K Following 28. Internationale Kongressmesse für innovativen Kundendialog Kongress 23.2.+24.2. & Messe 23.-25.2.2027 Impressum/Datenschutz: https://t.co/oIvPo1My3N
Curaleaf @Curaleaf_Inc
26K Followers 225 Following Leading provider of cannabis products with a mission to enhance lives by growing, sharing & celebrating the power of the plant. TSX: $CURA OTCQX: $CURLF NFS/21+
Green Thumb Industrie... @GTIGrows
15K Followers 492 Following Green Thumb Industries promotes well-being through the power of cannabis. Must be 21+ to follow or view.
Trulieve @Trulieve
42K Followers 382 Following Industry-leading vertically integrated cannabis company & MSO in the U.S. Publicly traded: NYSE $TRLV | OTC $TCNNF | CSE $TRUL.CN • 21+
Tiffany & Co. @TiffanyAndCo
1.8M Followers 115 Following Expertly crafting jewelry for the world’s greatest love stories since 1837.
Yum! Brands @yumbrands
24K Followers 503 Following OFFICIAL X account for the parent company of @kfc, @pizzahut, @TacoBell and @HabitBurger.
Crayola @Crayola
64K Followers 2K Following Colorful News from Crayola, U.S. Managed Mon - Fri from 7:30 a.m. to 4:30 p.m. EST.
Empire Today® @EmpireToday
4K Followers 3K Following Empire Today makes beautiful new floors easy. FREE In-Home Estimates for #Carpet, #Laminate, #Hardwood, #Vinyl, #Tile 800-588-2300
Wyndham Hotels & Reso... @WyndhamHotels
15K Followers 190 Following We offer the largest, most diverse collection of hotels in the world. Wherever people travel, there will be a Wyndham there to welcome them
Motel 6 @motel6
6K Followers 3K Following Your go-to for budget-friendly travel since 1962. Pets stay free with us. We’ll leave the 💡 on. For you.
IHG Hotels & Resorts @IHGhotels
20K Followers 28 Following The official IHG Hotels & Resorts Twitter channel. Reach us securely on @IHGOneRewards, Instagram or link here https://t.co/FlfY2w4eRZ
Playtika @Playtika_Ltd
2K Followers 174 Following #Playtika is a leading mobile games company with more than 35 million monthly active users. Come play with us.
Unity @unity
114K Followers 56 Following Unity is the leading platform for creating immersive and interactive 2D, 3D, and VR games on 20+ platforms Discover more: https://t.co/AzHBjy1wsu
Bausch + Lomb @BauschLomb
18K Followers 153 Following This is the official U.S. Bausch + Lomb X page. We're dedicated to helping people see better to live better.
Perlick @Perlick
2K Followers 3K Following Helping the World Serve Better since 1917 🍸 Premium Refrigeration, Underbar & Beverage Dispensing with No Equivalent
Reagan Airport @Reagan_Airport
43K Followers 448 Following Official Twitter feed for Ronald Reagan National Airport (DCA). #FlyReagan
Jon Loomer @jonloomer
29K Followers 4K Following Husband, dad and baseball coach to three boys. Brewers fan and baseball stats nerd. Entrepreneur, business owner, Facebook ads nerd. May or may not be verified.
Janet Machuka @janetmachuka_
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Pat Timmons @iampattimmons
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tiffie @tier0_social
1 Followers 18 Following
mtmsq @mtatmsquad
2 Followers 36 Following Community Manager at ModSquad. Navigating and leveraging social media for heightened community standards... one app at a time!
PAX West 2024 @PAXWestNews
3K Followers 25 Following Unofficial account for PAX West news and tips. Not affiliated with Penny Arcade. PAX West 2024 dates are August 30 to September 2, 2024.
Ukie @uk_ie
24K Followers 2K Following We are the trade body for the UK games and interactive entertainment industry.
gamescom @gamescom
299K Followers 1K Following World's largest event for computer and video games // Europe's leading business platform for the games industry. 26 – 30 August 2026, Cologne #gamescom2026
TIGA (Videogames) @TIGAMovement
28K Followers 5K Following We are TIGA! A network for game developers & digital publishers, and trade association representing the UK videogame industry.
Olivia @theoliviahowell
13K Followers 6K Following CEO + Co-founder, Fresh Starts Registry, the world's first divorce registry + divorce support network, award winning podcaster [email protected]
Fanperk @fanperk_
74 Followers 8 Following Earn Rewards to get closer with your favorite Creator with the power of communities 👨🏽🤝👨🏻 Join the waitlist and get early access 👏 Link in the bio ⬇
Regional American Foo... @RegionalUSFood
182K Followers 5 Following Shining a light on regional dishes from around the US since 2021 — featured in @Salon, @SFExaminer, @AtlasObscura, and more. Curated by @bromf3. Submit via DM
SoapBox Labs @soapboxlabs
2K Followers 1K Following SoapBox Labs is now AI Labs Curriculum Associates, a new internal incubator initiative focused on accelerating innovation and improving student outcomes
here's your reminder @tinycarebot
122K Followers 2 Following please take a break! for a personal reminder, please tweet me! (bot-in-progress by @jonnysun) (current av: apples, james marion shull, 1912, c/o @pomological)
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248 Followers 154 Following Co-Lead Community & Exhibitors @Vtuber_Expo Talent manager for @PsydereVT “Verified Unc” 👨🏻🦳 Email or DM via Discord for enquiries.
Mogul @onMogul
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ABLO @ABLO_Official
102K Followers 221 Following An AI implementation firm for fashion, IP, and creators. Strategy through production. Backed by @Polychain @PanteraCapital @Accel @JumpCapitalTrends for United States
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