MS3 Networks @ms3comms

Wholesale fibre network operator providing connectivity solutions to partners in Hull and beyond. Contact us on 01482 736133 / [email protected] ms3networks.co.uk Hull, England Joined March 2011

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MS3 Networks @ms3comms

a year ago

@edna_marple If you are unsure who your internet provider is please contact [email protected] and we will be able to help you with this.

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@edna_marple We are a wholesale broadband provider which means that while we have deployed a full fibre network, we do not provide direct connections and instead allow partner internet providers to harness our network to offer their own packages.

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MS3 Networks @ms3comms

a year ago

After the completion of works by our team, we are happy to confirm that all services are restored. We ask if any end customers are still having any issues with their service, that they contact their internet service provider.

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MS3 Networks @ms3comms

a year ago

@thokkisam @carlkend87 Hi Sam, our team have now completed works which should see end customers' services now restored. If you are still experiencing issues with your service, please contact your internet service provider and they should be able to support further.

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MS3 Networks @ms3comms

a year ago

Engineers have restored service to the majority of our customers and are completing final checks. Please accept our sincere apologies for today’s outage, which has impacted around 25% of our partner's end customers.

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MS3 Networks @ms3comms

a year ago

@aziz_ansari Hello Aziz, our team have now completed works which should have restored all services. If you are still experiencing issues with your connection, please contact your internet service provider and they should be able to support further.

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MS3 Networks @ms3comms

a year ago

Following our outage yesterday, which impacted around 25% of our partner's end customers, we continue to work to restore service to a number of customers still offline which we expect to be completed by 12pm today.

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MS3 Networks @ms3comms

a year ago

@edna_marple Good morning, our team have now completed works which should see end customers' services now restored. If you are still experiencing issues with your service, please contact your internet service provider and they should be able to support further.

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MS3 Networks @ms3comms

a year ago

We would like to apologise once again and thank all of our partners and their end customers for their patience.

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MS3 Networks @ms3comms

a year ago

We will perform extensive reviews to ensure that the future chance of this happening is reduced.

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MS3 Networks @ms3comms

a year ago

Our Network Engineer has completed a reboot of the router which unfortunately has been unsuccessful. We have reloaded a fresh image to the router, completed another reboot and now restoring config settings. We thank you for your patience while we work to resolve this issue.

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MS3 Networks @ms3comms

a year ago

Dear customers, we would like to provide an update regarding an incident with our network. Our Network Engineer is on site at Telehouse in London and actively working on the router. We will update again once the router has been restarted. We thank you for your patience.

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MS3 Networks @ms3comms

a year ago

@rickinyorkshire @GlennBrumpton @misscrypto90 Good afternoon, please keep an eye on our page for any updates on the incident affecting our network

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MS3 Networks @ms3comms

a year ago

@AdamHoltby Hi Adam, keep an eye on our page for any updates on the incident affecting our network

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MS3 Networks @ms3comms

a year ago

Next Update: 15:00 We thank you for your patience while our team works to resolve this issue.

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MS3 Networks @ms3comms

a year ago

Investigation: Unfortunately, the roll back of the change has not been successful. A Network Engineer has now been dispatched to Telehouse in London, to troubleshoot further. A complete reboot of the router will commence which we cannot restart successfully, remotely.

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MS3 Networks @ms3comms

a year ago

Dear customers, we would like to provide an update regarding an incident with our network. Fault Identified: Following a planned upgrade on a core router overnight, we identified an issue between the core router and an associated satellite switch.

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MS3 Networks @ms3comms

a year ago

@cooking_emily Good morning Emily, We have a known issue at the moment which we are working to resolve as soon as possible. We would advise you to contact your service provider for any further updates. Thanks, MS3 Networks

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MS3 Networks @ms3comms

2 years ago

The Sailors' Children's Society have provided support to families of seafarers for over 200 years, helping them through bereavement, illness and other life-altering challenges by providing financial, practical and emotional support If you are able to, it's not too late to make a donation to the Just Giving page using this link- justgiving.com/team/ms3fundra…

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MS3 Networks @ms3comms

2 years ago

On Friday, Team MS3 members completed an incredible walk from @FibreHull's shop in Scunthorpe Town Centre all the way to MS3 Networks' headquarters in Hessle. 7 members of Team MS3 completed the 34.9km walk, raising money for @SailorsChildren. This amazing feat was completed in 6 hours and 42 minutes.