Rebecca Burrows @rebburrows
GM Small Business at @auspost. Driver of customer lead innovation and a champion of building diverse teams. Views my own. Melbourne, Victoria Joined October 2014-
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@morris_kate Amazing! Congratulations
Are you sacrificing your operations causing so many cancellations at the last minute due to poor maintenance or are you sacrificing your customer promise? I can’t see what other explanation there is
@qantas when you cancel a flight melb to Sydney with 20 minutes notice, bump by an hour causing me to miss a meeting, advise me via a text and tell me it’s a “broken plane” you demonstrate that you are losing your customer focus - especially when it’s such a common occurrence
@qantas when you cancel a flight melb to Sydney with 20 minutes notice, bump by an hour causing me to miss a meeting, advise me via a text and tell me it’s a “broken plane” you demonstrate that you are losing your customer focus - especially when it’s such a common occurrence
Really @Qantas cancelling a flight Melb. To Sydney 20 min before boarding... and putting me on another one an hour later. Not sure how you call yourselves an airline for business travellers.
@VirginAustralia would have been nice to get a courtesy text or email to advise my flight is delayed by 3 hours.
@katedinon @Mumbrellanews Great news - Congrats
Looking fwd to sharing stories and learning from my colleagues at this event! events.theblackdot.com.au/ngcs-mel/?utm_…
@smiteye_11 So glad you enjoyed it! Look fwd to hearing your learnings
@sallylydiaki I told you I would visit KI one day and just landed today in your beautiful home. Simply stunning!
@albericie How I built this, imagined life, the dream, reply all
@iiNet @iiLeoY We got it sorted with @Internode who have amazing customer service.
@iiNet seems no internet connection in 3146 vic - been 12 hours and counting now. Not happy I switched to iiNet and nbn recently.
This was a great day spent with Victorian small businesses! Hope to bring to other states too!
Looking back at the Your Business Matters Expo. A jam-packed day of cutting edge business insights, trends, tech innovation and customer centric eCommerce solutions!
Rebecca Burrows retweeted
Thanks to everyone who joined us at Your Business Matters Expo in Melbourne!
Rebecca Burrows retweeted
We're live at the Your Business Matters Expo at the Flemington Racecourse in Melbourne! With interactive workshops and presentations from Google, Facebook, eBay, Fulfilio and Australia Post. Hope to see you here!
Rebecca Burrows retweeted
Join us at the free Your Business Matters Expo in Melbourne! A jam-packed day of cutting edge business insights, trends, tech innovation and customer centric eCommerce solutions. nvite.com/auspost/d0f2
@mrbenfindlay @australiapost Thanks for the feedback @mrbenfindlay - glad you enjoyed the session @auspost
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