Rob Martinez @robmtz

Founder of JoyAI - Generative AI for Salesforce ( @findjoyai ) findjoyai.com San Antonio Joined May 2009

Tweets

198
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47
Following

158
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152

Rob Martinez @robmtz

2 years ago

@AskPayPal I appreciate it, but I've already done that to no avail

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@AskPayPal - I continually have holds placed on my funds.. for 21 days! Your documentation says for services it's 7 days.. and that's what I sell, however, my account doesn't reflect any of the options to update the invoice status to completed, so I'm forced to wait 21 days - wtf

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Rob Martinez @robmtz

2 years ago

@PayPal - what's with these holds?? I sell services, not products, yet you keep my funds on hold for 21 days?? Then I get instructions from support to update the activity to mark it complete, and I don't have any of those options. WTF

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Rob Martinez @robmtz

3 years ago

... won't refund, and are now charging me for an additional 2 months for services beyond those 12 months.. for a location I wasn't at. This is all under a different account.. and they have turned off my services at my new location 2 years later.. no notice.

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Rob Martinez @robmtz

3 years ago

When I moved out of the apartment in 2021, I moved into a new residence.. and setup @GetSpectrum services there! Yet, they still charged me for an entire year at a location that I nor the equipment was at...

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Rob Martinez @robmtz

3 years ago

Check this logic out... @GetSpectrum shuts off my service at the place i just moved to.. the place I paid to setup, signed up for additional services for.. etc. They turn off my service at my new place because of an invalid balance at a prior residence from over 2 years ago...

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Rob Martinez @robmtz

3 years ago

They also make it seem like they understand and are gonna help, publicly... but in the DM's.. it's a regurgitation of what I heard earlier from the reps.

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Rob Martinez @robmtz

3 years ago

You know what's interesting.. @GetSpectrum replies from a different X account... no DMs to @GetSpectrum.

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Rob Martinez @robmtz

3 years ago

@Ask_Spectrum

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Rob Martinez @robmtz

3 years ago

I'm being bounced around and no one can assist. I just got off the phone with a billing supervisor and she said I just have to pay the balance. Asked for a refund, then, for the year of service I paid for that I didn't get.. she said I can't do that because of the T&Cs..

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Rob Martinez @robmtz

3 years ago

@Ask_Spectrum I can't DM you

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Rob Martinez @robmtz

3 years ago

Now, @GetSpectrum has turned off my internet service at my current residence (which I'm still paying for because it shows active on my account and have a bill due tomorrow) because of the 2 month balance... after I paid them for a year of service that I didn't get.

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Rob Martinez @robmtz

3 years ago

I am having nothing but trouble with @GetSpectrum... I moved to a new place a couple weeks ago.. transferred my service over.. no problem. Yesterday, internet is shut off. I call them - it's in regards to a past balance from 2 years ago. I had moved out of an apartment

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Rob Martinez @robmtz

3 years ago

The account was on auto-pay and I ended up paying for a year of internet service while not actually getting the service (because I moved out and didn't see the auto-pay). 2 months beyond that, the account cancelled because I setup new banking and the auto-pay stopped.