@zeptocares@zeptocares System bug confirmed. At 11:20 PM you approved my ₹1649 refund. At 11:23 PM, a conflicting script blocked it as "unserviceable". Honor the 11:20 resolution. Stop punishing customers for your broken IT. #Zepto#GreaterNoida
@ZeptoNow is running a completely broken customer support loop. Received a damaged "Perpetual Clothes Drying Stand" in Greater Noida. Support agents acknowledge I’m eligible for a replacement, but strictly refuse to process it. 🧵(1/5)
@Krabhiiiiiii09@NPCI_BHIM bro their support team is ridiculous, not a single person knows shit there, for me also the OTP is not auto-filling and not even getting an option to write myself
@NPCI_BHIM If this cannot be fixed, I deserve to speak to a senior lead or escalation team who can provide a concrete timeline. When will this be resolved? @NPCI_NPCI, please look into this. I shouldn’t have to resort to public threads to get a functional service. #DigitalIndia
@NPCI_BHIM As a user, being unable to access my account for 20+ days due to a technical failure is unacceptable for a financial app. The constant copy-paste responses are not helpful; they are dismissive. I need an actual technical update, not more automated patience. #FinTech
Hey @NPCI_BHIM , I’ve been trying to resolve a critical OTP autofill bug (Ticket #631200) since June 18th on my new device. I’ve provided every log and screenshot requested, yet for over 2 weeks, I’ve received nothing but generic “we are working on it” replies. #BHIM#UPI
@ZeptoNow Ticket ID: TKE40C414CD6D. I expect someone from your grievance team to manually intervene, bypass your flawed logic loop, and process a refund or replacement immediately. Please fix this. @aadit_palicha@v0hra (5/5)
@ZeptoNow This was my second attempt to order this—the first one was returned before delivery because it was also broken. Now I'm stuck with a damaged product and bot-like agents offering zero resolution, just telling me to "try again later." (4/5)
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