SOCAP New England 🦞⚓🍂 @socapne
The local New England chapter of SOCAP International represents a thriving global profession of best-in-class customer care experts across all industries. socap.org/chapters/new-e… New England, USA Joined October 2019-
Tweets31
-
Followers39
-
Following394
-
Likes15
Quick survey if you are someone who manages/supervises a team that is **suddenly** all working from home. Given the current context and environment, do you find your team as a whole:
Dave Romero from @UnboxedTech is going to share inspiring training ideas and examples to up-skill and engage my virtual teams (and you can be there too) — March 28 eventbrite.com/e/virtual-real…
Now, more than ever, we should share our most mundane celebrity encounters. For example, in 2002 I saw Diane Keaton in the Gap
This week’s been filled with conversations around how #cx business leaders can prepare for the next normal. It got me thinking & I’ve decided to host a live CX Strategy #Mastermind tomorrow from 3-4pm ET. Interested? Message me & spread the word! #CustomerExperience #custexp
Spring is in the air! Mark your calendars for our upcoming event: May 28, 2020! We're putting together an exciting agenda with some expert guest speakers, stay tuned for details! #socap #customerexperience #letsgo2020
46% of businesses anticipate VR to become mainstream within the next three years. How does this (and other tech trends) impact customer service? ow.ly/TW7E50x4hy9
Thanks to all our panelists like Milan who made this morning a great dive into how and why businesses are growing their #WorkFromHome teams!
A huge thank you to @socapne for inviting me to speak on the #WorkFromHome panel today!
A packed house at @GraniteLinks for the @CtCtrNation Contact Center Ideas & Innovations Tour! Thanks to all the panelists who made this morning amazing. Looking forward to a great afternoon For more information click here: socap.zappix.com
The Contact Center Ideas & Innovations Tour is starting! Join us and other industry leaders for a day of networking and learning. Click here for more information: bit.ly/2NGQ6lP #customerexperience #cx
“We’ve found quiz games and competitive activities have been a hit for our reps and we always have an on-site winner and remote winner to make sure everyone feels included.” — Robin Gomez, @RadialCorp
“We try to keep rewards equal across all our reps. Any time we have an activity in the center, we always have a complimentary activity for our #WorkFromHome reps. We never want to exclude our remote or overnight teams.” — Robin Gomez, @RadialCorp
“We encourage our #WorkFromHome agents to get on a video call with their mentors or coaches as often as they can on top of regular @SlackHQ messaging.” — Petra Wise, @ezCater
“Being able to track our coaching sessions and see the data is really helpful because we can see how #WorkFromHome training sessions differ from our usual sessions and tailor them to be really effective.” — Petra Wise, @ezCater
“We’ve put a lot of work into making sure our leaders are equipped and ready to manage a #WorkFromHome team well.” — Robin Gomez, @RadialCorp
“We‘re experimenting with module-based virtual training to be flexible with how people learn and live. For Halloween some new #WorkFromHome hires were able to go trick-or-treating with their kids and get their work done for the next day on their time.” — Robin Gomez, @RadialCorp
“I’m glad you mentioned PI. I have great memories from using @PredictiveIndex.” — Lizzie Resnick, @SmartPak
“We use the @PredictiveIndex based right here in Massachusetts to measure and better understand our prospects while screening and hiring #WorkFromHome reps.” —@Milan_Batinich
One of the difficulties building #WorkFromHome teams: when you work hard to build a great culture like @ezCater, your reps want to come in to the office.
Can’t wait to hear all the insights from you all and enjoy a wonderful day at @GraniteLinks with @CtCtrNation and all our @SOCAP members!
See and learn about the latest in #CustomerService innovation from the leaders in the industry! November 5. Hosted by @granitelinks. Lunch sponsored by @BrightPatternUS. Part of @CtCtrNation Ideas & Innovations Tour 2019. For more info/to register: socap.zappix.com
HarrietAlick @ZzaqYp17pz4GyF
12 Followers 1K Following
LaurelIsabel @A6jg819e3I8yf0
55 Followers 3K Following
Tisenea @tisenea20308
27 Followers 1K Following I live alone now and enjoy business, traveling, shopping, food and music. I have a calm personality and I hope we can be friends.
Hummit @Hummiteers
1K Followers 4K Following Hummit is a FREE web/mobile app that helps you identify songs via crowdsourcing. Get started at https://t.co/YzG0Yrh76b Created by @Shoejep
CCE-PS @cce_ps
58 Followers 568 Following CCE-PS provides Cloud Customer Engagement solutions for contact centers globally.
CX Forums @CxForums
2K Followers 3K Following CX Forums is the next evolution in professional meetings and events for the CX industry created by the producer of CX Talks. #cx #hx #ux #mrx
ContactCenterNation @CtCtrNation
1K Followers 5K Following We are a global, virtual community of Contact Center, CX & Cust Serv leaders. All content is shaped & delivered exclusively by executive women in the industry.
Vizocom @vizocom1
671 Followers 4K Following Vizocom provides satellite broadband services, IT & telecommunication solutions, and ELV & security solutions to customers across the globe.
Avcomm Solutions @AvcommSolutions
1K Followers 4K Following Avcomm Solutions is a leading reseller of headsets and conference phones for contact center and office environments. Certified Woman-Owned Small Business.
Susan Walker @susantwalker1
688 Followers 696 Following Sr Leader-Inside Sales/Customer Service-Customer Experience/Contact Center Mgmt&OPS/Tech Project Mgmt
Contact Center Consul... @ContactGroup
104 Followers 314 Following We've got a fantastic contact center network and we'll help match your needs to the best outsource partners in the world.
Nick E. Delis @Nick_E_Delis
823 Followers 909 Following Global CCO | Driving Hypergrowth in CX & AI | Strategic Leader in Global Markets | Culture-Led Execution | Board & Founder Advisor| Investor | TX advocate
Suruchi Chanachur @SChanachur
199 Followers 1K Following One of the most popular respected and time tested brand of India, hails from Kolkata all products are all about the relationship.
SOCAP Northeast Regio... @socapnortheast
38 Followers 57 Following SOCAP NE is more than 700 members strong. We’re a supporting branch of SOCAP International.
Nate Brown @Experience_Nate
11K Followers 9K Following Founder of @CXAccelerator. #CustomerExperience designer, speaker, writer, analyst and much more! #CX #CustomerService🧙🏻♂️
BPA Quality @BPAQUALITY
897 Followers 879 Following Quality solutions to the #cctr industry. Call Monitoring, Call Center Quality Assurance, C-Sats, Mystery Calling, Training, SA. Call 516-295-3620
Upland Panviva @Panviva
1K Followers 282 Following Panviva combines the power of AI with the trust of compliant knowledge to exceed your customer’s expectations.👨💻
BlueRush @BlueRushdm
5K Followers 3K Following Power up digital engagement and increase ROI with BlueRush interactive video and digital solutions.
Bob Oakes @bob_oakes
4K Followers 3K Following Retired Senior Correspondent and past longtime Host of @WBUR's Morning Edition.
SouthShoreHive @SouthShoreHive
13 Followers 125 Following South Shore's premiere short term meeting & event space. Buzzing with Pop Ups, Photo Shoots, Workshops, Events, Networking & More!
Michael Lyle, Jr. �... @LyleMultimedia
9K Followers 9K Following 10x 🏆 multi-award-winner & ‘26 #Murrow award winner | 33-yr media vet | @NABJ & @CABJ_5280 | @ListenInWithKNN VO talent | @HowardU (BA) & @QuinnipiacU (MS) 🎓
Granite Links @GraniteLinks
2K Followers 87 Following Top 100 Greatest Golf Course in America with skyline views and popular Tavern Restaurant and fun Crossing Nines Patio Bar. Members & general public welcome.
CCW Digital @CCW_Digital
10K Followers 9K Following The #1 Customer Contact Community & Online Research Hub serving 150,000+ members globally💡 📨[email protected]
New England Public Me... @nepublicmedia
6K Followers 4K Following New England Public Media is your home for PBS, NPR and local perspective in western Mass.
Remco @Iam1dering
1 Followers 17 Following
Jeremy Watkin @jtwatkin
19K Followers 16K Following Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctr
Tony Johnson - CX Con... @The_TonyJohnson
26K Followers 29K Following Igniting a passion for service + people within organizations | International Customer Experience Strategist | Award Winning Speaker | CXO with 4xi Consulting
Jon Hurst @JonHurstRAM
3K Followers 5K Following President, @RetailersofMA; small biz advocate. #BuyInMA . Views are my own; retweets & likes not necessarily endorsements.
Anil Adyanthaya @AnilAdyanthaya
4K Followers 3K Following Privacy lawyer. Eclectic tweets but many about Massachusetts and Boston/Houston sports.
Zappix @Zappix
532 Followers 2K Following Zappix's AI-Powered Digital Engagement Platform transforms the user journey during customer service interactions .
Marilyn Suttle @marilynsuttle
9K Followers 4K Following Marilyn Suttle, Customer Service Speaker, Consultant, Bestselling author, Communication pro. "Suttle" Shifts for breakthrough success. #custserv #CustExp #CX
Lisa Niver ✈️ @LisaNiver
79K Followers 72K Following 2025 Telly Award-Winning Travel TV Host ✈️ | Author of Brave-ish 📖 https://t.co/s927ql2CbD | 🌍 Explored All 7 Continents | 🎤 Speaker | ❤️ #Travel
Johnny Rosa @jrsajr
319 Followers 1K Following comms @amyloidosis_arc | alum @syracuseu & @newhousemnd | James 1:2 | 🇨🇻 🏴
Jerry Angrave @JerryAngrave
2K Followers 3K Following Customer / Passenger Experience consulting. CCXP and coach for the accreditation. Lucky to have a son with FragileX. English Channel swimmer. Empathyce founder
SOCAP International @SOCAP
3K Followers 1K Following We are the leading resource and authority for #CustomerCare & #CustomerEngagement professionals. #cx #custserv #custexp #customerexperience #customerservice
Business NewsTimes @BusinessNewsT
6K Followers 4K Following Business NewsTimes #business #news #newstimes
The Predictive Index @predictiveindex
11K Followers 245 Following We help companies understand their people, so they can build better teams, cultures, and outcomes. Talent optimization starts here.
Digital Futures Educa... @own_web
20 Followers 68 Following Web Design & SEO For Business Call today for pricing 603-380-3708
Katie Holahan @HolahanKatie
475 Followers 446 Following
Mike Hruby @venturemike1
1K Followers 1K Following Defending Self-Employment of 76 Million Americans. USA public loves its freedom to "BeMyOwnBoss." Grok says, pronounce my last name "HROO-bee."
Jennette Barnes @jbarnesnews
577 Followers 389 Following Reporter for @WCAI_NPR. Honored as a master reporter by @NESNE_news.
CentralMABiz @CentralMABiz
141 Followers 284 Following A group of forward thinking innovators and entrepreneurs collaborating and referring business opportunities to one another.
MA Biz Solutions @MABizSolutions
135 Followers 340 Following MA Biz Solutions provides Business Resources and Business Consulting that helps a small business owner protect and grow their business, giving peace of mind.
Small Business @BrocktonMABiz
501 Followers 76 Following We are here to promote local small businesses South of Boston, and in particular in Brockton, MA...City of Champions!
Keith Boudreau @MABizCoach
2K Followers 228 Following Retired Management Mentor, M&A Expert, Microlender, Financial Advisor
Bedford Economic Deve... @BedfordMABiz
442 Followers 285 Following This is the official feed for the Town of Bedford's Economic Development office. Tweets by Alyssa Sandoval.
Doug Dopita - CCaaS S... @DougDopita
118 Followers 111 Following Recognized Sales Leader @Five9 | Sales Team Builder | Dad | Outdoor Enthusiast | Golfer | #CX #CCaaS #Ai #leadership
Connecting Countries @CCAAS_Hamilton
115 Followers 64 Following CC helps Canadians enhance the #health & #education of school children in developing countries through sustainable programs & accountable partnerships #HamOnt
Craig Walker @cwalker123
6K Followers 640 Following Found & CEO @Dialpad, AI Powered Customer Intelligence Platform. X-Googler, X-CEO GrandCentral, X-Yahoo! Making Business Communications Great.
Michael Barron @CMichaelBarron
523 Followers 1K Following Dad, Husband and Global Hospitality Enabler for the best QSR’s in the World — @oracle — Tweets are my own view
Adrian Brookes @abrookesuk
613 Followers 756 Following Cyber Security Professional, IoT Strategist & Evangelist, UCaaS, CCaaS, SDN/NFC, Strategic Engagement Thought Leader. A2CofC, proud former SusPol Officer KB47.
Alton Harewood @altonjharewood
1K Followers 850 Following Own Views: Global Solutions Architect @8x8, #CX, #UCaaS, #CCaaS, #CCTR, Leeds United, Montreal Canadiens #MOT #lufc #gohabsgo
Nick E. Delis @Nick_E_Delis
823 Followers 909 Following Global CCO | Driving Hypergrowth in CX & AI | Strategic Leader in Global Markets | Culture-Led Execution | Board & Founder Advisor| Investor | TX advocate
UC Today @uctodaynews
16K Followers 387 Following #UnifiedCommunications & #Collaboration 🎙Leading News Authority for #UCNews #UCOMS #UCaaS #CPaaS #MicrosoftTeams #Technews 📩 Sign-up for Free 👇
Kristyn Emenecker @LIVinEden
1K Followers 1K Following CMO @Templafy | Mom, Traveler, Strategist, Customer Advocate, Relentless Seeker of Insights | #AI #DocumentAutomation #DigitalTransformation; views are my own
Katie Lane @katiedottslane
836 Followers 721 Following Equipping #CIO #IT #CX #CustServ Leaders w/ Knowledge & @ujet.cx Tools to Deliver Premium #CustomerExperience | #CCaaS | #CustExp
Patrick Russell @Patrick_SaaS
2K Followers 1K Following #SaaS, #WFO, #WFM, #QM, #WEM, #cloud, #CCaaS, #UCaaS, #CRM, #customerexperience, #CX, #custserv, #cctr, #analytics, #gamification, #SanFrancisco
HeroGuide @HeroGuideAgency
22K Followers 20K Following Helping organizations gain a competitive edge by ensuring the major search engines suggest your company. #GoogleSearch #BingSearch
Mike Cromwell @MichaelCromwell
17K Followers 11K Following Entrepreneur, Advisor, Investor | CEO @EagleTEQ | Publisher @theUCbuyer | Partner @NETRIO_llc | Board @MagnaFive | #UCaaS #CCaaS #CyberSecurity | #Golf fanatic
Steve R @Steve_2288
918 Followers 717 Following
Jon Brinton @JonBrinton
5K Followers 703 Following CRO @Crexendo- Advocate for the @NetSapiens Platform, Former Senior Leader @Mitel & @Avaya Cloud, SaaS, CX, EX, AI, UCaaS, CCaaS, CPaaS, & Tech Enthusiast $CXDO
Cohan Leon BSc @CohanLeon
4K Followers 4K Following #Founder #VIP #LiveEvents #Advisor #Mentor #NED #Startups #TerryTate Love my family & friends Fanatical about sport Feed me & we're friends. My own views!☁️
Dan McCall @dan_mccall
101 Followers 95 Following
Michael Lyle, Jr. �... @LyleMultimedia
9K Followers 9K Following 10x 🏆 multi-award-winner & ‘26 #Murrow award winner | 33-yr media vet | @NABJ & @CABJ_5280 | @ListenInWithKNN VO talent | @HowardU (BA) & @QuinnipiacU (MS) 🎓
Dan Kelley @DanKelley66
20K Followers 6K Following Sports writer and researcher. Follow along @DanKelleySports
Lisa P. Oswald @LisaPOswald
716 Followers 521 Following Global Customer Service Leader | Strategy & Operations | Customer Experience l Award-winning Service Teams
NWS Boston @NWSBoston
152K Followers 162 Following Official Twitter Account for National Weather Service - Boston / Norton, MA. Details: https://t.co/35MkAit7f4
ClamShackNation @blountfinefoods
2K Followers 1K Following When I am not showing off my mussels at the gym, you can find me at your local grocery store. Delivering the great taste of summer all year round.
WellPetJobs @WellPetJobs
134 Followers 28 Following Home to natural pet food brands Wellness®, Old Mother Hubbard®, Eagle Pack®, Holistic Select® and Sojos®, we need talented animal lovers to join the team!
Samuel Adams Beer @SamuelAdamsBeer
96K Followers 625 Following The beer you hope was brought to the party. Big on craft. Only for 21+ crowd.
Stonyfield Organic @Stonyfield
72K Followers 13K Following Say no to toxic, persistent chemicals. Say yes to high quality ingredients, thriving farms, and a healthier planet. Stonyfield Organic: #goodonpurpose
OnBrand24 Digital Con... @OnBrand24
514 Followers 631 Following By mastering your products, goals and culture, we inspire your customers to learn, purchase and remain engaged. #OnBrand24 is an #MCI (@BPOaaS) Company
Seventh Generation @SeventhGen
68K Followers 15K Following We’re on a mission to nurture home, people, & planet - for this generation, & seven generations to come. Please commit to our community terms: https://t.co/fGbxEgJQvA
Lincoln Financial @LincolnFncl
13K Followers 268 Following We help people confidently plan for their version of a successful financial future. Social media community guidelines: https://t.co/nXDUasjFjq
GreenMountainCoffee @GreenMtnCoffee
39K Followers 2K Following Finally, full-flavored K-Cup pods made to love ice. Which flavor are you going to try first?
VNS Health @vnshealth
6K Followers 4K Following We help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community.
Paraco Gas @Paraco_Gas
2K Followers 2K Following Paraco Gas is one of the largest #Propane retailers in the Northeast. Customer Service 800.647.4427 #Autogas #LPGas #EnergyEfficiency
Granite Links @GraniteLinks
2K Followers 87 Following Top 100 Greatest Golf Course in America with skyline views and popular Tavern Restaurant and fun Crossing Nines Patio Bar. Members & general public welcome.
Eric Rotkow @Eric_Rotkow
2K Followers 441 Following Founder/Managing Director of @ZeeJayDigital & @GMM_Podcast. Providing world class operations guidance & thought leadership to marketing leaders
Mayor Marty Walsh @marty_walsh
265K Followers 2K Following This is an archived account for former Mayor Martin J. Walsh, 54th Mayor of the City of Boston. Follow @USDOL for updates.Trends for United States
You might like
