softphone @softphone
Experts in Genesys. Experts in Enterprise Systems. Experts at unifying them. softphone.ai London Joined August 2008-
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Tired of endless customer service transfers? 😩 Get issues resolved on the first try! Our new blog post shows how Smart Connectors boost #FCR with seamless CRM-@Genesys Cloud CTI integration. 🔗 Read: softphone.uk/elevating-cust… #CX #ContactCenter #GenesysCloud #CRMintegration
Thrilled! 🎉 We won as Top Performer in Closed Opportunities at @Genesys' #AppFoundry Partner Awards 2025! 🏆 We're proud to empower businesses with top #CX solutions & drive real results. Thanks to our amazing team & partners! 🙌 #GenesysPartners #CustomerExperience #CCaaS #CaaS
@Microsoft certified! ✅ Learn how Softphone's Smart Connector enhances your @Genesys and @MSFTDynamics365 integration, boosting security AND Agent Experience. Ready for seamless workflows? Read more: softphone.uk/softphone-impr… #CX #AX #GenesysCloud #SmartConnectors #CRMintegration
Long wait times and agent burnout got you down? 😩 Imagine 25% faster handling, 30% boost in productivity, & 65% better issue resolution! ✨ Our #AI Smart Connectors bridge CRM & @Genesys. Learn more & book a demo! softphone.uk/schedule-a-dem… #ContactCenter #Genesys #AgentExperience
🚀2025 is here! Is your contact center ready? Customer expectations are rising & outdated systems won’t cut it. #AI, automation & cloud tech are transforming contact centers. Stay ahead with the top trends shaping #CX in 2025. Dive into the biggest shifts: tinyurl.com/2025-Contact-C…
⏳Still on @Genesys Engage? Support ends in 2028! Level up your #CX with #GenesysCloud and Smart Connectors for seamless CRM integration, automation and #AIdriven journeys. 🚨80% of CX leaders are moving to the cloud. Are you keeping up? 🚀Schedule a demo: softphone.uk/schedule-a-demo
🤯 68% of contact centers are struggling with disconnected systems! Data silos = lost $$ and 68% of data unanalyzed. Fix it with #SmartConnectors! Boost #CX and #ROI by unlocking your data and streamlining operations. Learn how: softphone.uk/how-to-increas… #ContactCenter #DataSilos
Cold text killing your #CX? 💔 83% of customers seek human connection! 🚀 Softphone & #Auvious now integrate seamless video calls DIRECTLY into your #CRM! Boost #FCR, build loyalty & transform interactions. See how: softphone.uk/softphone-enha… #VideoCalls #CustomerService #DigitalCX
The Customer Experience Conference London 2025: valuable insights & connections! Thanks to organizers & @Genesys for future-focused chats. Let's simplify #CX together. Missed us? See our omnichannel solutions: softphone.uk/schedule-a-dem… #CXconference #CustomerExperience #innovation
The beauty of One Great George Street! 🏛️🤩 Check this quick video of our morning arrival for The Customer Experience Conference. The venue was already filled with a fantastic, collaborative atmosphere! #CXconference #CustomerExperience #networking #OneGreatGeorgeStreet @lugiai
Buzzing with CX innovation! 🌟 Softphone International is at The Customer Experience Conference today at the beautiful One Great George Street, diving into the future of #CX! Join the conversation! #FutureOfCX #CustomerExperience #networking #CXconference #CXinnovation @lugiai
Elevate Agent Video Calls! #CRM and @Genesys integration by Softphone Smart Connectors and #Auvious brings face-to-face support. Boost empathy, #FCR and #CX. See agents taking video calls directly in their CRM!🎥 #VideoCalls #Softphone #SmartConnectors #GenesysCloud @lugiai
🚀 Level up your contact center with AI-powered Smart Connectors! Seamlessly integrate with @Genesys & any #CRM to empower agents & deliver exceptional #CX. Ready to transform your contact center? Schedule a demo: softphone.uk/schedule-a-dem… 🌟 #AI #CRMIntegration #ContactCenters
Boost your contact center! 🚀 Softphone's @Genesys & Dynamics 365 Connector is @Microsoft certified! 🎉 (June '23, but still 🔥) Secure data, super-powered agents, happy customers! ✨ See how: softphone.uk/softphone-impr… #ContactCenter #Dynamics365 #GenesysCloud #CRMIntegration #CX
🚀 Come and meet us (softphone.uk/contact-us/) at @Genesys Inspire in Nashville! Let's speak about the future of CX and ways to level it up. #Genesys #LevelUp #CX #softphone #smartconnectors @lugiai
What does AI stand for? ✨Wrong answers only✨
Genesys Inspire 2025 wrapped! Great week connecting with #CX leaders and diving into the future of #CustomerExperience. Thanks to @Genesys & @AppFoundry for the productive partner talks. We look forward to our ongoing collaboration and future innovations! #PartnerSuccess @lugiai
We’re live at @Genesys Inspire 2025 in Nashville and ready to level up 👏 #Genesys #LevelUpCX #softphone #smartconnectors @lugiai
🚨 Data silos cost businesses $12.9M annually! 82% of companies lose money due to fragmented data. Turn this into growth with Smart Connectors: unified customer views, #AI insights and seamless workflows. Boost ROI & transform #CX! 💡Read more: softphone.uk/how-to-increas… #Genesys
🚀71% of customers expect personalized experiences but scaling them is tough. Our AI-powered Omnichannel Smart Connectors make #CX easy with #AI insights, seamless #CRM integration and agent empowerment. See +50% ROI & +20% retention! softphone.uk/schedule-a-dem… #GenesysCloud #CCaaS
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