SWR Help @SW_Help
Our team provides 24/7 travel updates from across the SWR network. Questions? Simply send us a DM. Start your journey: https://t.co/4d2GLoYQ6R southwesternrailway.com Joined September 2011-
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⚠️ We’re making important upgrades to the network over the August bank holiday, helping create a more reliable railway for your future journeys. This means services will be different on routes through Surbiton, Leatherhead, Guildford, Alton and Farnham. Plan ahead and enjoy a smoother trip by visiting: southwesternrailway.com/plan-my-journey
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Heading to Victorious Festival, 28 – 30 August? 🎤 We’ll be running additional trains and adding extra carriages to some services. Please allow plenty of time to travel and check your return journey. Queuing systems will be in place. More info 👉southwesternrailway.com
@askthedood Hello, this is because the discount applies to journeys made after 10am from Monday to Friday. This time restriction applies to all ticket types, please see the link below showing more details. network-railcard.co.uk/about-the-rail… ^GG
@her0n Hello, thank you for reporting this to us, I have reported this to the relevant team. ^GG
☀️ During the summer, remember to carry a bottle of water and let us know if you feel unwell during your journey. Increasing temperatures can impact rails, embankments and signalling, so we work hard to keep you moving safely and on time. Find out more: southwesternrailway.com/travelling-wit…
@TAX_WELL_SPENT @MayorofLondon @networkrail Hello, I can see the service is currently running with a 3 minute delay, this is due to the congestion on the line, I am sorry for the inconvenience caused. ^GG
✅ Trains are now running normally following trespass on the railway between Frimley and Ash Vale and there should be no further delays to your journey. If you were delayed by 15 minutes or more, you may be entitled to claim compensation 👇 southwesternrailway.com/contact-and-he…
Following trespass on the railway, all lines have now reopened. ⏱️ At this time, we estimate that disruption to our services will end at 03:00 18/08. More information: southwesternrailway.com/disruption
⏱️ At this time, we estimate that disruption to our services will end at 03:00 18/08. All lines are blocked and your journey is likely to take longer. We will let you know if this changes or when we have more information.
⚠️ Trespass is affecting the railway between Frimley and Ash Vale. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disruption
@amanda260782 Good evening Amanda, Clapham Junction is step free to all platforms from the Brighton Yard entrance via the overbridge and lifts. There is also step free access to platforms 1 and 2 from the Grant Road entrance. ^JS
✅ Trains are now running normally following a road vehicle colliding with a bridge between Lymington Pier and Brockenhurst and there should be no further delays to your journey. If you were delayed by 15 minutes or more, you may be entitled to claim compensation 👇 southwesternrailway.com/contact-and-he…
⏱️ At this time, we estimate that disruption to our services will end at 21:00. All lines are blocked and your journey is likely to take longer. We will let you know if this changes or when we have more information.
⚠️ Road vehicle colliding with a bridge between Lymington Pier and Brockenhurst. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disruption
@amanda260782 Hello, there are 2 trains an hour until the 22:07 service. ^LJ
@AdzHake Hello, if you register your lost property on our Missing X portal here: southwesternrailway.com/contact-and-he…. ^LJ
@XMike_Wood Thank you, I will report this to our fleet team. ^LJ
@JackTur6t Hello Jack, my apologies for the delay, please could you confirm where you are traveling from. ^LJ
⚠️ Signalling problem at Woking. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disruption
@goldin_natalie Hello Natalie, I apologise for the delay, I can see this service departed at 18:11. ^LJ
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