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Sylvia Ng @sylvng

CEO @ ReturnBear | Tech leader on medical leave. Exploring art, ideas, and what's next. linkedin.com/in/sylvng/ Toronto Canada Joined April 2008
  • Tweets
    2K
  • Followers
    6K
  • Following
    5K
  • Likes
    640
Sylvia Ng retweeted
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Kurtis McBride @kurtismcbride

6 months ago

@AdamCarterCBC @Miovision is prepared to deploy our transit priority system next week at no cost along this route to help get the city moving. We provide priority control solutions for cities around the world and are based in Ontario. Happy to chat. cbc.ca/news/canada/to…

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Sylvia Ng @sylvng

7 months ago

The AI bubbles are floating fast. I painted this while thinking about how bright, chaotic, and fragile everything feels in AI right now — a mix of real progress, hype, and uncertainty. Curious: which bubble do you think you’re in these days? Be honest. #AI #Watercolor #TechArt #AIBubble #LLMs #AIHype #ArtificialIntelligence

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Sylvia Ng @sylvng

2 years ago

@Garmin you really need to add an option for tracking sickness! That's the most common reason for me not following the coach, not these other things

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Sylvia Ng @sylvng

2 years ago

@BetaKit @mimurchison @ElijahKurien @dcarmitage @byosko @tobi @fatimayusf @melsariffodeen @ReamBraden @jogriffiths @aliasaria @alberttai @chrisalbinson @skstock @davehariri @trillhause_ @zaidiafatima Thanks for hosting @BetaKit, great nudge for us all to step up as Canadians

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Sylvia Ng @sylvng

2 years ago

@SabiVM @UofT_Pandemics Love it! Congrats

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Sylvia Ng @sylvng

2 years ago

Congrats @temurdur and team!! Such well deserved recognition. And happy to have been involved with season 1, can't wait for what's next.

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Temur Durrani @temurdur

2 years ago

YOU GUYS!!!!!!!!!! OUR WEE LIL @globeandmail PODCAST — BETTER FOR IT — JUST WON A BEST IN BUSINESS AWARD FROM @SABEW IN THE U.S.😭❤️ THIS IS WILD!!!!!!! Canadian news orgs almost never win at these things!!!!!!

Sylvia Ng retweeted
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Evan McCann @evansammccann

2 years ago

My conversation with Sylvia Ng (@sylvng) the CEO of ReturnBear, a platform for circular e-commerce logistics. With over 18 years of experience in technology, Sylvia noticed a gap in the e-commerce industry, where retail returns were costly and difficult for merchants. Now, Sylvia is on a mission to make retail returns accessible for everyone, and better for the planet. Sylvia has worked at eBay and Google, and most recently was General Manager at Shopify where she worked on products to help early-stage e-commerce merchants grow their businesses. In conjunction with her current role, Sylvia is also the founder of Amidira, a Toronto-based startup helping cancer patients with lifestyle content. ReturnBear is a returns platform powering Canada’s first end-to-end reverse logistics network. Founded in October 2021 with a mission to make returns convenient for consumers, profitable for brands, and better for the planet. Brands using ReturnBear can offer self-serve returns to their customers, along with convenient drop-off options for immediate refunds. They can count on ReturnBear to gain visibility into returns across sales channels, save on return shipping costs, and get products back into forward supply faster. Takeaways Sylvia's time at UWaterloo during the dotcom bubble, working at iconic companies like Google and Shopify. Product management roles can vary across companies and industries, with different focuses on engineering, design, or data-driven approaches A new concept to me "micro-forward fulfillment". How merchants should be thinking about returns from a tech stack, logistics and consumer experience. The environmental and time-consuming process of returns and how ReturnBear fixes that. Expanding drop-off locations and implementing micro-forward fulfillment can improve the convenience and profitability of the return process. Geographic expansion is driven by matching supply and demand and opening hubs in strategic locations. podcasters.spotify.com/pod/show/the-h…

Sylvia Ng retweeted
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The Globe and Mail @globeandmail

3 years ago

In the final episode of Better For It, tech veteran @sylvng gets candid about her struggles with the pre-set expectations trying to climb the corporate ladder at Google, Shopify and eBay. Listen here: theglobeandmail.com/podcasts/artic…

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Sylvia Ng @sylvng

4 years ago

Talked to @PatForanCTVNews today about ecomm returns getting expensive. If you're Canadian ecomm and want to offer free returns, let's chat! It's not too late to set you up with @ReturnBearCo for holidays toronto.ctvnews.ca/return-fees-fo…

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Sylvia Ng @sylvng

4 years ago

Brands, if you're looking to make ecommerce returns more profitable, let's have coffee! #eTailCanada

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Rob Domagala @robdomagala

4 years ago

If you’re headed to #eTailCanada this week and want to chat about…well just about anything, then I’m all ears. @sylvng and I will be there, keen to here from brands and collaborators in the ecom space. So much to discuss with ongoing supply chain issues and recession impacts.

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Sylvia Ng @sylvng

4 years ago

Took a break from daily routine to talk about impact of returns on the environment @ElevateTechCA today. So excited for what ReturnBear will be launching in the next few quarters. Better ecommerce returns are coming!

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Lauren Arnold @larnold5

4 years ago

“The environmental piece is a core company value for us” - @sylvng CEO of @ReturnBearCo talking on the Radical Retail stage at @ElevateTechCA all about innovative solutions for complex retail problems. @TalkShopMedia

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Sylvia Ng @sylvng

4 years ago

So far, growth of #ecommerce has meant growth of returns waste. So happy to do my part in reducing that waste @returnbear. If you hate waste too, join me, we're hiring (not all roles posted, please DM)! theglobeandmail.com/business/artic…

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Sylvia Ng @sylvng

4 years ago

@larnold5 @globeandmail @lindssilverberg @ReturnBearCo @joshokane @susinsky @robdomagala @TalkShopMedia @larnold5 behind every story there's a supporting cast that deserves a shoutout, much thanks to everyone involved!

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Sylvia Ng @sylvng

4 years ago

Thanks for having me on the show @marc_saltzman - will get ecommerce returns solved for Canadians!

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Marc Saltzman @marc_saltzman

4 years ago

4/4: What's the biggest pain point when it comes to #shoppingonline? #ecomm #ecommerce Returns. And so at 445pm ET on #TechTalk #radioshow -- heard on #Toronto's @NEWSTALK1010 and 8 other stations across #Canada -- I talk with @ReturnBearCo's CEO Sylvia Ng about its solution.

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Sylvia Ng @sylvng

4 years ago

@solmaz_sh @Shopify @backboneangels 👏👏👏

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Sylvia Ng @sylvng

5 years ago

@BrandonMChu Yikes, let me know if I can help deliver anything over to you!

Sylvia Ng retweeted
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Craig Miller @craigmillr

5 years ago

So happy to see @SabiVM being recognized for all her hard work on the front page of today’s @TorontoStar: VACCINE HEROES: 20 people who took on the biggest job of the pandemic and helped Ontario get its shots thestar.com/news/canada/20…

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Sylvia Ng @sylvng

5 years ago

@Clark_al Sorry to hear Alex. Sending the family much love; its so incredible and inspirational for you to be thinking of others during this time. Will be making that donation.

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Sylvia Ng @sylvng

5 years ago

2/2 The wellness set includes lip balm, bath salts, body scrub, aromatherapy candle, mindfulness coloring set, and handwritten card. Buy before Dec 31st for a free pair of fuzzy socks! amidira.com/products/amidi…

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Sylvia Ng @sylvng

5 years ago

1/2 Still looking for holiday gifts? I recently launched the Amidira Wellness Set in partnership with @PanCancerCanada. Our vision is to provide ultimate self care and wellness to you and your loved ones this holiday, while raising funds for much needed cancer research.

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