tbanting @tbanting

Analyst in UC, CX & digital workplace. Founder of So What? Now What! I cut through hype, decode signals & help vendors make confident strategic decisions. sowhatnowwhat.co.uk Letchworth, England Joined August 2007

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tbanting @tbanting

a month ago

#Cisco Q3 2026 Earnings underscore a decisive transformation: the company has officially transitioned from a diversified networking provider to the foundational architect of the #AI data centre. Further reading: sowhatnowwhat.co.uk/post/insights-…

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tbanting @tbanting

a month ago

NiCE + Konecta: a Global Platinum partnership to advance agentic AI customer experience — autonomous execution and industry-ready workflows. Read more: wix.to/U4IJe6w #AgenticAI #CX #AI #NiCE #Konecta

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tbanting @tbanting

2 months ago

@NICEComms reported a nearly 10% year-over-year increase in total revenue for the first quarter of 2026, reaching $768.6 million, bolstered by a 66% surge in AI-related annual recurring revenue. (Further analysis below.) #CCaaS #CX sowhatnowwhat.co.uk/post/nice-earn…

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tbanting @tbanting

2 months ago

@Five9 , Inc. has reported a 9% year-over-year revenue increase for the first quarter of 2026. Five9’s 13% subscription growth suggests a successful pivot toward higher-margin recurring revenue (further details below) #CX #CCaaS sowhatnowwhat.co.uk/post/five9-q1-…

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tbanting @tbanting

2 months ago

Influence alone won’t persuade analysts in 2026. Evidence does. Learn how to build AR programs around telemetry, continuous signals and transparent outcomes. Read the full post: wix.to/bGH6YHo #AnalystRelations #B2B #DataDriven #Transparency

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tbanting @tbanting

2 months ago

8x8 unveils AI Studio, Silent Mobile Authentication and an Integration SDK — designed to close operational gaps and speed CX deployments. Practical, low-code, carrier-aware. Read more: wix.to/lb6GOkM #AI #CX #8x8 #CCaaS #CX

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tbanting @tbanting

2 months ago

Headline: Salesforce launches Headless 360 — decoupling CRM data and AI from the UI so developers can plug Salesforce intelligence into any app via APIs. Short read: wix.to/CdYrhuO #Salesforce #Headless360 #APIs #CRM

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tbanting @tbanting

2 months ago

Adobe’s CX Enterprise pushes enterprise CX toward agentic orchestration — real-time, AI-driven cross-channel experiences. Quick strategic analysis: wix.to/0lxIMjr #Adobe #CX #AI #MarTech

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tbanting @tbanting

2 months ago

XOP > CDP? The Experience Orchestration Platform is turning CX into real‑time, AI-driven action — potentially replacing CDPs as the enterprise control plane. Read the short breakdown: wix.to/KIchqI7 #XOP #CDP #MarTech #AI #CX

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tbanting @tbanting

2 months ago

Otter.ai’s new Conversational Knowledge Engine turns meeting audio into a searchable enterprise knowledge graph — aiming to be the system of record for spoken intelligence. Read more: wix.to/L0BMRxI #AI #OtterAI #KnowledgeGraph

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tbanting @tbanting

2 months ago

Zoom Phone Mobile brings compliant enterprise calling to the native mobile dialer — tackling shadow IT, adding AI summaries, unified governance, and reducing TCO. A big move for regulated orgs. wix.to/xJde3lW #ZoomPhone #Compliance #MobileSecurity #AI

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tbanting @tbanting

2 months ago

The EU AI Act rewrites the rules: €35M fines, a move to audit‑ready AI, and a surge in liability insurance. Vendors must sell provenance, not just performance. Read the analysis: wix.to/uzubLKo #EUAIAct #AICompliance #AIRegulation #Infosec

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tbanting @tbanting

2 months ago

RingCentral’s RCS + agentic AI move could turn business texts into verified, actionable interactions — a big step beyond SMS. Read more: wix.to/pfED8s7 #RCS #AgenticAI #RingCentral #Messaging #EnterpriseTech

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tbanting @tbanting

2 months ago

For #B2B vendors, a modern press release is no longer just an announcement for journalists and analysts; it is a structured data asset that must satisfy both the human buying committee and the AI algorithms that inform them. #strategicmarketing sowhatnowwhat.co.uk/post/modern-b2…

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tbanting @tbanting

2 months ago

@salesforce launches Headless 360, exposing its vast repository of data, workflows, and AI capabilities via APIs and developer tools. This allows businesses to integrate "back-end" intelligence into any external application or custom interface. #CX sowhatnowwhat.co.uk/post/salesforc…

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tbanting @tbanting

2 months ago

Why "So What?, Now What!" Helps You Through Analysis Paralysis sowhatnowwhat.co.uk/post/relief-cl…

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tbanting @tbanting

2 months ago

Salesforce’s launch of Headless 360 today (15 April 2026), marks a fundamental strategic repositioning from a SaaS application provider to a provider of enterprise agentic infrastructure. Here is my take on the #CX strategic reality. sowhatnowwhat.co.uk/post/salesforc…

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tbanting @tbanting

2 months ago

The Salesforce Agentforce Shift. This analysis explores Salesforce’s transition from a "System of Record" to an AI-orchestrated #CX operating system.

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tbanting @tbanting

2 months ago

@Cisco Acquires Galileo to Strengthen AI Observability and Trust. Cisco has announced its intent to acquire Galileo Technologies to integrate real-time "guardrails" into its Splunk portfolio. sowhatnowwhat.co.uk/post/cisco-acq…

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tbanting @tbanting

2 months ago

@ServiceNow: The Integration Tax on Autonomous Labor? ServiceNow is attempting to move from a system of record to a system of agency by bundling its internal AI with Moveworks' reasoning engine. sowhatnowwhat.co.uk/post/serviceno…