TomTom @TomTom
Maps for a moving world. Need to contact TomTom support? Click the link in our bio. bit.ly/m/tomtomcustom… Worldwide Joined March 2007-
Tweets50K
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Following206
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Likes7K
@richard_k_nl Geachte Richard, bedankt dat u ons hierop attent maakt. Het probleem is al gecorrigeerd in de TomTom Web routeplanner en de wijziging zal worden toegevoegd in een aankomende kaartupdate voor navigatiesystemen. Wij stellen uw geduld op prijs terwijl de bijgewerkte kaartgegevens...
@LisaKeyerOnline You’re very welcome, Lisa! 😊We really appreciate you taking the time to help improve the information for fellow road users. Every report can make a real difference, and we’re grateful for your cooperation. Wishing you safe and smooth journeys! ^Nikita
We’re officially live at Intertraffic Amsterdam! Over the next few days, you can find us at booth 02.136 in Hall 2, where we’re showcasing our latest traffic data innovations and how they can support smarter mobility. 💡 See you there. 🚀
@LisaKeyerOnline (3/3) You can report map errors directly through our reporting tool tomtom.com/mapshare/tools… You don’t need to be a TomTom customer to report a road closure/map issue. Every report helps us improve the information provided to users.👍^Nikita
@LisaKeyerOnline (2/3) Learn more about this here: tomtom.com/products/traff… We may occasionally miss changes, so your feedback is valuable. If you notice a road closure or missing/incorrect information, please share the coordinates with us, so our teams can investigate.
@LisaKeyerOnline (1/3)Hi Lisa, thanks for highlighting this. We understand how disruptive this can be, especially for delivery drivers. We’re continuously working to keep road and traffic information up to date, analysing vast amounts of data every 30 seconds to provide the latest information.
@aceman678 Hi Richard, thank you for highlighting this. Could you please share your device's serial number with us? We'll be happy to have a closer look at the reported weight restriction issue. ^Isha
@EDDYBOYLIP (2/2) Could you please restart the app and test it again? It should now work as expected. Thank you for your patience and understanding while we worked to get this sorted. 👍Wishing you a nice day ahead! ^Nikita
@EDDYBOYLIP (1/2)Hello there, thank you for getting in touch with us. We understand your point, especially after the recent issues with saved places. We’re sorry for the inconvenience this has caused. We would like to confirm that the traffic issue has now been successfully resolved.
@Amimikakos Hi Αναστάσιος, you’re very welcome! 😊 We’re always happy to help, so if you have any other questions or need assistance with anything else, please don’t hesitate to reach out. We’ll do our very best to help you. Wishing you a wonderful evening ahead! ^Nikita
When a sudden disruption hits, transport networks can rapidly become a source of difficulty. 🚧🚦 Discover how to build safer, more resilient roads with real-world examples from Paris, Japan and the U.S. 👉bit.ly/4bStjOZ
@Amimikakos Hi Αναστάσιος, thank you for the suggestion. 😊 We understand how useful it would be to quickly find where you parked, especially when using the app with Android Auto. We’ll make sure your feedback reaches the right team for consideration. Thanks for helping us improve! ^Nikita
@buzonmdeval (2/2) Mientras tanto, puede intentar: • Cierre forzosamente la app y vuelva a abrirla • Borrar la caché de la app • Reinicie su smartphone Gracias por su paciencia y comprensión. ^Isha
@buzonmdeval (1/2)Buenos días Mariano, gracias por contactarnos. Estamos al tanto de este problema que afecta a la app GO Expert. Nuestro equipo está trabajando activamente en una solución. Para obtener las últimas actualizaciones, por favor, esté atento a esto: help.tomtom.com/hc/en-gb/artic…
@loekf (2/2) In the meantime, you can follow the latest updates here: help.tomtom.com/hc/articles/38… Thank you for your understanding and patience while our team works on this. 👍^Nikita
@loekf (1/2)Hi Loek, thank you for reaching out. We’re very sorry for the inconvenience you’ve experienced with the Traffic issue in the GO Expert app. This has been reported to our team. They’re actively working on it. As soon as a fix becomes available, an update will be released.
@Marco_de_Bock Geachte Marco, hartelijk dank dat u contact met ons heeft opgenomen. Ja, TomTom maakt nog steeds gebruik van de inzendingen van Map Share Reporter om de kaarten te verbeteren, en wij stellen het op prijs dat u de tijd neemt om uw rapporten in te dienen. De status "In behandeli...
@NewGru2 Hello Tim, thank you for getting in touch, and we're sorry to hear about the issue. We’d be happy to check the repair options before you replace your device. Please DM us your device serial number and email address, and we’ll do our best to get you back on the road! 😊 ^Nikita
@1prof2lettres Bonjour, merci pour la mise à jour. Nous ne pouvons pas vous suivre. Si vous ne pouvez pas nous envoyer un message privé sur X, veuillez nous contacter via TomTom.co/Support ou notre page d’assistance : help.tomtom.com/hc/articles/36…. Nous serons heureux de vous aider. Nehul
@dexavet1000 Bonjour, merci pour votre feedback. Nous avons partagé votre demande vocale avec notre équipe. Les nouvelles fonctionnalités sont priorisées en fonction de la demande des clients et de la faisabilité, il est donc possible que leur disponibilité prenne du temps. Nehul
@dexavet1000 Bonjour, merci pour votre suggestion. Nous comprenons que vous souhaitez une assistance vocale en arabe dans l'appli TomTom. Nous avons partagé votre feedback avec notre équipe. Merci de nous aider à nous améliorer. Nehul
@WildHeritage65 Hi Brian, thanks for the message. We understand your concern. We'd like to look into the specific example. Please share a postcode where this happens? We can check what’s happening, if it looks like a map-data gap, then we can report to our team for further investigation. ^Nikita
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