Crystal Robinson @CrystalRobbie

Seriously unserious. Music Lover. Habitual :::Cheese:::-er. "Bless Her Heart, She Can't Stay Still." facebook.com/crystalmariero Venice, Los Angeles Joined March 2009

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Crystal Robinson @CrystalRobbie

6 days ago

@united would listen if you get angry and mean. Unfortunately for me and my son, I lead with being kind and helpful. United is taking advantage of our kindness. I’m tired of it.

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Crystal Robinson @CrystalRobbie

6 days ago

@united @wadeburgess It’s July 23rd, can I get an update??

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Crystal Robinson @CrystalRobbie

6 days ago

@united so y’all just giving up? No more responses to my bags?

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Crystal Robinson @CrystalRobbie

6 days ago

@pennytoren_ @united Same exact problem. Only 5 days in.

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Crystal Robinson @CrystalRobbie

6 days ago

@united @JDeGeytere Don’t waste your time DM-ing. They do absolutely nothing.

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Crystal Robinson @CrystalRobbie

6 days ago

@united still here. Still no bags. It’s been 6 days and the expenses are piling up.

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Crystal Robinson @CrystalRobbie

a week ago

@united Day 4. Still no luggage. We landed on Sunday after an almost 19-hour flight delay. Our flight wasn’t canceled, so our checked bags should have arrived with inconvenienced. We want accountability and a resolution. Can someone please help us get our luggage back?

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Crystal Robinson @CrystalRobbie

a week ago

@united

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Crystal Robinson @CrystalRobbie

a week ago

• It’s now Wednesday, and we still don’t have our suitcases. Photo says it all. My son is at the splash pad wearing his underwear because all six pairs of his swim trunks are sitting somewhere in our missing luggage.

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Crystal Robinson @CrystalRobbie

a week ago

@united

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Crystal Robinson @CrystalRobbie

a week ago

We landed on Sunday after an 19-hour delay. Our flight wasn’t canceled, so our checked bags should have arrived with us. Instead: • Our luggage was left behind in West Palm Beach. • We were charged our overweight baggage fees twice after a gate agent refused to listen.

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Crystal Robinson @CrystalRobbie

a week ago

@united

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Crystal Robinson @CrystalRobbie

a week ago

I’m now going to call United for the 5th time since Sunday and waste more precious time on hold that I can’t get back.

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Crystal Robinson @CrystalRobbie

a week ago

@united

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Crystal Robinson @CrystalRobbie

a week ago

It’s frustrating when you try to be respectful, patient, and understanding, yet it feels like your kindness is mistaken for a willingness to keep waiting indefinitely. Being courteous shouldn’t mean your concerns are treated as less urgent.

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Crystal Robinson @CrystalRobbie

a week ago

After paying baggage fees twice, traveling to airports, replacing basic necessities, buying even more clothes shouldn’t be necessary. At this point, we’re beyond inconvenienced.