HotPads @HotPads

Map-based rentals and real estate marketplace. We're on a mission to make the Internet a better place to find your place. hotpads.com San Francisco, CA Joined September 2008

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HotPads @HotPads

4 years ago

@MrRWS45 Hello, Thank you for the tweet and I apologize for the inconveniences that this has caused. We have site issues last week due to site maintenance but now it is already working. Please be assured that our developers are constantly working on making HotPads as user friendly as...

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HotPads @HotPads

4 years ago

@dianatakeflight Hello Diana, Can you please further elaborate your concern for me to assist you correctly. Thank you!

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HotPads @HotPads

6 years ago

@NinoReign Our apologies for the frustration. Please send an email to [email protected] so we can assist you directly and get this resolved. Thank you

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HotPads @HotPads

6 years ago

@mattiemisfit Just escalated - engineering is already aware of the issue and rolling out a fix right now.

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HotPads @HotPads

6 years ago

@wytekenya Cheers!

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HotPads @HotPads

6 years ago

@wytekenya Hi! It means viewed online.

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HotPads @HotPads

6 years ago

@mattiemisfit Thanks for reaching out Matt! Can you send the search URL so we can escalate this. Thanks!

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HotPads @HotPads

6 years ago

@jgerity Hi James, sorry about that! To delete your account, go to privacy.zillowgroup.com Click 'Sign in' at the top, and follow the prompts to delete your personal data. Thank you

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HotPads @HotPads

7 years ago

@Pete74653335 Hi Pete, I just saw that my co-worker picked up the Twitter thread, but the ticket itself has been picked up by the correct team. If you have any questions or need an update, I would request it on the ticket itself rather than Twitter.

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HotPads @HotPads

7 years ago

@Pete74653335 I need more info to help you directly, if you would like assistance please reach out to rentalfeeds@zillow so I can assist you. Thanks again!

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HotPads @HotPads

7 years ago

@Pete74653335 Hello Pete, please reach out to us at [email protected] so we can assist you directly. Thank you so much!

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HotPads @HotPads

7 years ago

@TheFabulousOne Hello Amy, HotPads is now strictly a rentals only brand! Please browse for sale listings on our partner sites Zillow and Trulia. Thank you so much!

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HotPads @HotPads

7 years ago

@Pete74653335 Great, I know who has the ticket and if you don't get a response tomorrow, reach out again on this thread.

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HotPads @HotPads

7 years ago

@Pete74653335 Is there a case #? I'm concerned because I'm not finding this ticket.

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HotPads @HotPads

7 years ago

@Pete74653335 I'm having trouble finding your ticket, which is why I asked you to comment on the ticket. If you want to share your phone or email or a link, I'm happy to contact you directly.

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HotPads @HotPads

7 years ago

@Pete74653335 Apologies, are you able to comment on the ticket? That will bump it in the queue. Also, can you check your spam/junk folder for responses.

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HotPads @HotPads

7 years ago

@Pete74653335 Riza just bumped the ticket. If you don't get a substantive response/resolution within a couple hours, follow up again.

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HotPads @HotPads

7 years ago

@Pete74653335 Hi Pete, Thanks for reaching out! I'll follow up with Riza and check status on this issue. If this is a rental issue, yes, she may have handed this off to someone on the rentals team for resolution. If you have more deets for me, I may be able to find & resolve it.