Matthew Ord @MrMatthewOrd

LV Logistics Company Ambassador aka Teesside’s Google #AskMatt https://t.co/3oHOyiAyXm #Shipping #Export #Import #Projects Views & comments made are my own. lvshipping.com North East England Joined November 2011

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Matthew Ord @MrMatthewOrd

2 months ago

@BenHouchen @RishiSunak @EFL Hahaha class. Love that we are getting to them and they feel the need to cheat. We will prevail and the town will rise.

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Matthew Ord @MrMatthewOrd

5 months ago

I miss you @GalaxyChocolate I’ve searched far and wide in the UK but to no avail. Send help Not for type 2 diabetics

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Matthew Ord @MrMatthewOrd

7 months ago

@MissPampoynky My dream is to be in your level x

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Matthew Ord @MrMatthewOrd

7 months ago

Connections Puzzle #896 🟨🟨🟨🟨 🟩🟩🟩🟩 🟦🟦🟪🟦 🟦🟦🟦🟦 🟪🟪🟪🟪 ⁦@MissPampoynky⁩

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Matthew Ord @MrMatthewOrd

7 months ago

@MissPampoynky This is my first try…… I seen it on yours and thought this could get competitive x

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Matthew Ord @MrMatthewOrd

7 months ago

@OctopusEnergy Same again today……… yes I’ll DM you x

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Matthew Ord @MrMatthewOrd

7 months ago

Evening @OctopusEnergy love what you guys are doing but this ballot of logging in every day to try & get an appointment to fit my charger for my EV is stressful man. Go on every morning as soon as they open & all gone. Going to have to cancel and choose one that just gives a date

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Matthew Ord @MrMatthewOrd

8 months ago

I’ve tried calling 3 times and they can’t find my booking with my @thetrainline reference. The lady couldn’t understand me even though I spelt my ref phonetically. The service is a shambles

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Matthew Ord @MrMatthewOrd

8 months ago

Looking for little help @thetrainline my mam was heading to Banbury this morning but the train to get her to Darlington was cancelled so she’s missed the connection. Next one is 11ish, is she ok to get on that or not as it wasn’t an open ticket? She’s 72 & stuck

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Matthew Ord @MrMatthewOrd

10 months ago

Help @hive Having issues setting up my account and dealing with leaking batteries. Got 45 mins of patronising help, only for them to message my wife saying it’s sorted. Now I need a new thermostat. In 2 years, I've spent £350 and saved just £15. And I’m out of warranty.

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Matthew Ord @MrMatthewOrd

11 months ago

@TPExpressTrains @thetrainline You’re not sorry. This isn’t in the interests of your customers it’s in the interest of making money. It won’t really matter and I’m sure I’ll get over it. The reply is appreciated but it reality there should be a number to call and sort this. The time taken is nuts.

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Matthew Ord @MrMatthewOrd

11 months ago

Hi @thetrainline legends, @TPExpressTrains are being difficult asking for a PDF of my booking as a picture an expenses receipt are not enough. How do I go about requesting this from you for a previous cancelled train journey I booked through you guys.

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Matthew Ord @MrMatthewOrd

11 months ago

@TPExpressTrains @thetrainline This only complicates things further, feels like you really don’t want me to have my money back. You’ve made it massively complicated and automated without any ability to speak with a human. I’ll not give in, I’ll keep complaining and I’ll report to the world how annoying this is

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Matthew Ord @MrMatthewOrd

a year ago

@TPexpressClaim 07961757999

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Matthew Ord @MrMatthewOrd

a year ago

Hello folks of @TPExpressTrains my train from Darlington to Newcastle was cancelled yesterday, i have asked for a refund on that. I booked an open return and sadly someone was hit by a train between Newcastle and my return to Darlington. There were no trains available so I got

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Matthew Ord @MrMatthewOrd

a year ago

@TPexpressClaim Sure lol does anyone fall for this?

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Matthew Ord @MrMatthewOrd

a year ago

@TPExpressTrains Yeah that’s fine, as the first train was cancelled I’ve issued a refund request for that but not for the return journey. I’ve sent them an email with my train ticket booking and reference along with a receipt from my UBER. Thanks for your help. Do you know how long this takes?

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Matthew Ord @MrMatthewOrd

a year ago

@TPExpressTrains Hi Charlotte yes please? How do I get a refund for my taxi home?

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Matthew Ord @MrMatthewOrd

a year ago

An Uber home. How can I get a refund on the Uber? Any help appreciated 👍

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Matthew Ord @MrMatthewOrd

a year ago

@thetrainline So I can’t even get off earlier than the station specified? Even if the station doesn’t require a ticket to get out?

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Matthew Ord @MrMatthewOrd

a year ago

Hey @thetrainline if I’ve booked a train but now can’t get on at the station I’ve booked from but can get on from the next station which is the first stop on that journey, is that ok?