Sam @SamTheSaltzman

Married to @lyssa_salt. Aria’s dad. MBA. I like to lift weights, travel, and eat good food. Joined December 2012

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Sam @SamTheSaltzman

2 years ago

@AmericanAir I need legitimate substantiation for why flight #1189 is one of the 8 flights canceled in this visualization from Tampa International Airport.

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Sam @SamTheSaltzman

2 years ago

@AmericanAir never ceases to disappoint. Canceled my family’s flight scheduled for this morning due to “extreme” weather, even though there was no sign of rain on the forecast, solid start 👍🏽

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@AmericanAir You prematurely cancelled a flight due to weather when it’s sunny, rescheduled my family with a small child on an shitty red eye the next day, and are making us pay for middle seats that aren’t together even though we already paid for good seats on the cancelled flight.

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Sam @SamTheSaltzman

2 years ago

Thanks again @AmericanAir, I don’t overstate how thoroughly disappointed I am.

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Sam @SamTheSaltzman

2 years ago

Can anyone from @AmericanAir explain to me why today’s flight #1189 should’ve been canceled? This is coming off as poor management and decision-making based on the data available.

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Sam @SamTheSaltzman

2 years ago

@craighorlbeck I think she hit the under!

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Sam @SamTheSaltzman

3 years ago

@SpannersReady not sure if this has been a topic you and the team have covered before, if not - could you discuss the principal drawbacks of being a customer engine team? What limitations do they face over a season? Do any customer teams honestly have a shot at title contention?