Michael McKinlay @Softdial
Kiwi based in UK; founder and CEO of Sytel Limited. Evangelist for software that delivers great value. Other passions include skiing, chess and modern jive. sytelco.com Aylesbury, UK Joined June 2009-
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CX came truly alive last week as we showed our range of customer journeys at the @ccexpo_uk in London. No more siloed products but blended media across all channels. Go sytel.com for a demo.
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Followon from last tweet. If you dont have a platform strategy think carefully before you invest heavily in any life changing soc media.
So you've found the latest Social Gizmo. Short term benefits are great but do you have a platform for integrating it with other media?
Six videos in the can talking about we do. Check out www.sytelco.com next week for some passionate dialogue about what we do.
Well we are at 50+ countries. Anyone from Indonesia out there? Love to talk to you about leaping forward to state of the art technology.
Working out our strategy for social media. Don't consider it unless you can blend properly with other media types.
I love Twitter but it has to take its place amongst the myriad of other ways we have to spread our message. OK, OK, we'll try harder.
To see the very latest in call center technology visit Sytel at Stand A25 in Hall 1 at the Call Center World in Berlin 22 - 24 Feb.
So you are operating a bunch of call centers and you want to transfer voice and data to anyone, anywhere, any time. Don't settle for less!
Give a consumer a better service and he may always expect it in future. Ski passes printed in the hotel! No more queueing - ever!
High scalability is always a hot topic at Sytel. Here's an excellent site advising on website scalability. http://bit.ly/62nLNs
This week working with homeless in East End of London. Good lessons in communications. Look to listen and learn anywhere you go.
Thanks to our team for a great year and thanks to our customers for helping us crack down the path of innovation. Seasons greetings to all.
New in 2011 in call center space. Expect to see the term call blending replaced by that of media blending. Dont get it? Stay tuned.
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