Callmedia @callmedia
Transforming your customers experience through expert contact https://t.co/WLHunMtpXb callmedia.co.uk Fareham Joined May 2008-
Tweets237
-
Followers84
-
Following52
-
Likes31
What is "Agile"? Read our latest blog post by Brenda Taylor, Scrum Master @callmedia bit.ly/2HdJGKJ
0
0
0
0
0
View Details
How micro-moments drive customer channel choices - new blog post by Rebecca Amiss. bit.ly/2F3zlfe #contactcentre #cc #multichannel
From everyone here at Callmedia, we’d like to wish you a Merry Christmas and a Happy New Year!
Could AI #chatbots replace humans in the #contactcentre? bit.ly/2wSLqjn
Could AI chatbots replace humans in the contact centre? Artifical Intelligence chatbots have been around for a... fb.me/znQOfZNd
“The agent’s responsibility is to give good first contact resolution to the customer. The scheduling pressure... fb.me/1aRWXrsZU
Stop Blindly Obsessing Over Efficiency bit.ly/2v3riNP #contactcentre #cc #customerexperience
Rufus Grig gives expert advise to contact centre organisations on persistent misuse at today's DMA event . #Ofcom... fb.me/1c4Bbd6Ax
Rufus Grig advises #contactcentre organisations on persistent misuse at today's @DMA_UK event #Ofcom
Callmedia retweeted
DMA advice on persistent misuse - featuring crucial guidance for #contactcentres ow.ly/ECr730bEQ7u
Callmedia retweeted
Find out how to thrive under new @Ofcom regulations at this expert update on persistent misuse & enforcement action ow.ly/2ZWF30b97if
Callmedia retweeted
Find out how to thrive under new @Ofcom regulations at this expert update on persistent misuse & enforcement action ow.ly/2ZWF30b97if
Can your contact centre cope with new Ofcom regulations? Join speakers from Ofcom, ICO and the DMA including... fb.me/8t19C10h7
Can your #contactcentre cope with new #Ofcom regulations?Join speakers from Ofcom, ICO & DMA for advice on 16th May. bit.ly/2r4ewJ6
A thorough guidance from Callmedia to customers in response to #Ofcom’s revised statement, December 2016 #telecomms bit.ly/2lSssU6
Wishing all of you a Merry Christmas and a Happy New Year with this animation. b2bcards.co.uk/card2016-Maint…
美子 @kashiminor52257
89 Followers 7K Following 平成元年生まれ、36歳。 まだ独身。だれか貰ってくれる? 私に優しくしてくれる人が好きです😊💕 🌈 🚀 🌈 🧢
Infinity @InfinityCCS
304 Followers 537 Following Leading provider of software solutions that are at the heart of critical operations for private businesses, the #emergencyservices and #healthcare sectors.
VoiceBase Inc., A Liv... @VoiceBase
4K Followers 4K Following AI-Powered Voice Analytics for the Enterprise Contact Center 📊 #speechanalytics #contactcenter #ai #nlp #cx #businessintelligence
Awaken Intelligence @AwakenIntel
101 Followers 118 Following #Technology for #ContactCenters enabling great #CX through Conversational #Analytics in 38 #Languages, #Translation, #AI, #Agent Scripting & More! 💥
Maintel @Maintel
3K Followers 1K Following Maintel is a trusted provider of cloud and managed communications services helping customers in both the public and private sectors.
TrueVoice Systems @TrueVoiceSystem
528 Followers 3K Following At #TrueVoice Systems our passion is to simplify the end to end solution regards to #CallRecording and #WFO #WFM solutions. #Voice #VoiceRecording #CallCentres
WeAreMaintel @WeAreMaintel
343 Followers 712 Following Maintel is a fast-growing provider of managed communications services for the private and public sectors.
Paula Baird @Bairdp
180 Followers 1K Following Promoting innovation and digital whilst being owned by a bossy #JRT #Eairdsidh #livingthedream. My views and opinions are my own 💫
Dominic Parckar @dominicparckar
9 Followers 148 Following
Technology Record @tech_record
3K Followers 1K Following The best of enterprise solutions from the #Microsoft partner ecosystem
John Richardson (JR) @TheCiscoSyd
2K Followers 2K Following Health & Wellbeing Evangelist | Royal Navy Veteran | Chronic Pain & PTSD Warrior #MentalHealthMatters
Joe Melville @JoeMelville_
244 Followers 698 Following Husband. Geek. Chocolate lover. Serial Twitter whinger. Views are my own.
Craig Hogg @AAFCornwall
188 Followers 719 Following
Rufus Grig @rufusgrig
116 Followers 446 Following
Arena Offices @ArenaOffices
1K Followers 1K Following Make coming to work a pleasure with Arena Offices.
1st Titchfield Scout @1stTitchfield
19 Followers 165 Following
Sensée @SenseeLtd
364 Followers 1K Following Sensée is the award winning leading provider of home-working customer service staff to the UK's best brands.
Teqfocus @teqfocus
984 Followers 2K Following
Nigel Budd @sarkynige
7 Followers 54 Following
Jo Weston @YorkieMoJo
56 Followers 240 Following Hello Twitter! My name is Jo, and I work as a Technical Contact Centre Analyst for Pinacl Solutions at the City of York Council.
Pascal Fischer @FischerPascal
158 Followers 504 Following Project professional and golf amateur... Dream that it should be the opposite - VAALENA / Humanity in Projects
Rainer Ebbers @pdbrebbe
8K Followers 11K Following https://t.co/EmTo26fmj1 😀https://t.co/ct3a80VQjC https://t.co/Xzh26X3Zzu
Richard Chandler @richchandler99
7 Followers 40 Following
huw @jonsie
287 Followers 2K Following
Mungo Peterson @MungoPeterson
1 Followers 1 Following
Beverley Hughes @BeverleyHughe5
99 Followers 146 Following Cloud Customer Management solutions. Views are my own of course. Rarely serious, always honest.
A+ Answering Ser @AAnswerin
80 Followers 472 Following Call Center/Answer Service 760.999.2030 https://t.co/e4BJk7fr7M
ContactCenterWorld @rajwadhwani
5K Followers 4K Following President of https://t.co/09I1KTIfbS The Global Association for Contact Center & Customer Engagement Best Practice Conferences #contactcenter #cx #cc
Diana @todaywithdiana
7 Followers 101 Following
Sensée Recruitment @SenseeCareers
1K Followers 3K Following Sensée is the award winning leading provider of home-working customer service staff to the UK's best brands. Facebook: https://t.co/DjN0Y3NrPA
Richard J Snow @rjsnowvr
3K Followers 4K Following VP & Global Research Director of Customer Engagement contact center in the cloud, CRM, WFO, VoC, customer analytics
Marc Pesah @marcpesah
938 Followers 2K Following CTO @HelloExpanders Founder & CEO @CognitiveMatchB Passionately seeking for transforming #HR & #consultech with great #matching #AI #CognitiveMatching
Directors Club News @DC_Newswire
3K Followers 2K Following Directors Club News is a global news distribution and archiving service operated by Directors Club World.
Call Centre Helper @callcentrehelp
13K Followers 13K Following Leading contact centre magazine. News on #ContactCentre #CallCentre #CX #CCaaS #WFM #AI #Analytics
Cnect Wales @cnectwales
3K Followers 2K Following
StudyTree @StudyTreeApp
581 Followers 909 Following
Jason Humphreys @JJHumphreys
49 Followers 144 Following
TelephoneTrainersLtd @TelTrainersLtd
697 Followers 2K Following https://t.co/gGPzUC0YT3 Five9, 3CX, 8x8, Avaya IPO, Avaya Aura/CM, Gamma Horizon, Cisco, and iPECS Cloud/UCP training company. 01908 106230
Triston Smith @MrTrizzo
7 Followers 42 Following
Rich Athey @TheAthematician
66 Followers 67 Following
Michael Cullen @UnusedPizza
90 Followers 214 Following The ramblings of an idiot, Alternative commentator to #Eurovision
Nigel Maine @nigelmaine
846 Followers 1K Following Managing Director | B2B Digital Selling & Live Streaming
Matthew Tart @Mattyt31
7 Followers 101 Following loves sailing, music, reading, cats, hates boring food, people who have an opinion about everything and people who dont take time to ponder
Dharmesh Ghedia @Dharmesh_Ghedia
129 Followers 174 Following
Gillian Bailey @gillian1882
291 Followers 784 Following Twitterings of an ever hopeful Claret. This is my very personal, not worky at all, account of life!
SteveSullivan @ChannelDoctors
676 Followers 2K Following Customer engagement, CX, omnichannel & contact centres - with a bit of pragmatic compliance & behavioural thinking, too #CustomerSimple
Carl Adkins @cadkins2305
242 Followers 278 Following Founder of contact centre software company https://t.co/K5ye55sWPs & social entrepreneur/investor.
IPI (IP Integration) @ipiltd
1K Followers 2K Following Behind every IPI #ContactCentre solution stands a dedicated team with extensive contact centre, #cloud, security and #DigitalTransformation expertise.
Maintel @Maintel
3K Followers 1K Following Maintel is a trusted provider of cloud and managed communications services helping customers in both the public and private sectors.
WeAreMaintel @WeAreMaintel
343 Followers 712 Following Maintel is a fast-growing provider of managed communications services for the private and public sectors.
Richard Chandler @richchandler99
7 Followers 40 Following
ContactCenterWorld @rajwadhwani
5K Followers 4K Following President of https://t.co/09I1KTIfbS The Global Association for Contact Center & Customer Engagement Best Practice Conferences #contactcenter #cx #cc
Directors Club News @DC_Newswire
3K Followers 2K Following Directors Club News is a global news distribution and archiving service operated by Directors Club World.
ContactCentres @contactcentres
4K Followers 501 Following Dedicated to the UK's Contact Centre Industry - Image thanks to Jabra UK
Call Centre Helper @callcentrehelp
13K Followers 13K Following Leading contact centre magazine. News on #ContactCentre #CallCentre #CX #CCaaS #WFM #AI #Analytics
Infinity @InfinityCCS
304 Followers 537 Following Leading provider of software solutions that are at the heart of critical operations for private businesses, the #emergencyservices and #healthcare sectors.
Voxeo Europe @voxeoeurope
224 Followers 341 Following Improve #custserv with multichannel self-service solutions
Jo @Joeddy666
27 Followers 94 Following
James Glaves @JamesGlaves
131 Followers 631 Following All round tech head. Jack of all trades, master of none. CISSP, PCI DSS, CEH, Man Utd fan, Raspberry Pi owner, curry lover, Fedora user, nerd, Dad, dog lover
Claire West @WestClairel
18 Followers 102 Following
Rich Athey @TheAthematician
66 Followers 67 Following
Michael Cullen @UnusedPizza
90 Followers 214 Following The ramblings of an idiot, Alternative commentator to #Eurovision
Luke Talbot @TheLukeTalbot
654 Followers 246 Following Time traveller, writer, aspiring adult. Also devoted husband, cherished parent and VP Product for @Userlane. Nothing you see here matters.
Nigel Maine @nigelmaine
846 Followers 1K Following Managing Director | B2B Digital Selling & Live Streaming
Matthew Tart @Mattyt31
7 Followers 101 Following loves sailing, music, reading, cats, hates boring food, people who have an opinion about everything and people who dont take time to ponder
Triston Smith @MrTrizzo
7 Followers 42 Following
Paul Cox @southampton_man
144 Followers 189 Following Born in Bournemouth UK, now living in Southampton (after travelling for the past two years). I love kitesurfing, snowboarding, music and art. :o)
Jason Humphreys @JJHumphreys
49 Followers 144 Following
SteveSullivan @ChannelDoctors
676 Followers 2K Following Customer engagement, CX, omnichannel & contact centres - with a bit of pragmatic compliance & behavioural thinking, too #CustomerSimple
Gillian Bailey @gillian1882
291 Followers 784 Following Twitterings of an ever hopeful Claret. This is my very personal, not worky at all, account of life!
Dharmesh Ghedia @Dharmesh_Ghedia
129 Followers 174 Following
Carl Adkins @cadkins2305
242 Followers 278 Following Founder of contact centre software company https://t.co/K5ye55sWPs & social entrepreneur/investor.
Avaya DevConnect @devconnect
9K Followers 261 Following Join Avaya's developer and partner program for communications application developers - It's FREE to sign up.
Mitel® Official @Mitel
22K Followers 8K Following Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of customers.
Tim Cottee @TimCoUK
41 Followers 257 Following
Rufus Grig @rufusgrig
116 Followers 446 Following
Martin Hill-Wilson @martinhw
7K Followers 5K Following I design and host critical conversations on topical customer & colleague issues.
Nigel Budd @AzzNigelBudd
5 Followers 9 Following Development Manager for Callmedia products at Azzurri Communications.
Neil Terry @neil_j_terry
222 Followers 412 Following Passion for driving product strategy and experiences people love. #CX and #UX for brands. I work at System1Group - we test adverts. My thoughts are my own!
Michael McKinlay @Softdial
65 Followers 42 Following Kiwi based in UK; founder and CEO of Sytel Limited. Evangelist for software that delivers great value. Other passions include skiing, chess and modern jive.
Simon Brown @SimonJBrown
13 Followers 60 Following
redkiteukdotcom @redkiteukdotcom
7 Followers 12 Following Formed in 2003, Red Kite Business Systems Ltd are IP Telephony specialists based in High Wycombe with more than 10 years experiance of Avaya, Cisco & Shoretel.
Nick Wright @NickWright321
4 Followers 4 Following
David Jones @MrContactCentre
48 Followers 424 Following Frontline Communications Group - let us handle your customers so you can get on with running the business
Avaya @Avaya
37K Followers 5K Following Avaya cares about connection: we help global organizations transform contact centers from a surface-level interaction tool to a center for customer connection.
CallScripter @CallScripter
428 Followers 370 Following The market-leading #callscripting solution designed to maximise #agent productivity and #contactcentre #custserv efficiency. Bought to you by @AwakenIntel
Jonty Pearce @JontyPearce
11K Followers 11K Following Founder of Call Centre Helper, the UK's most popular contact centre magazine. @callcentrehelp
ComputerWeekly @ComputerWeekly
53K Followers 720 Following Talk to the team and read the latest tech news at https://t.co/cEprBX7E7m - Orwell Special Prize winner 2024
The essentiagroup @essentiagroup
21 Followers 20 Following
Mashable @mashable
8.1M Followers 3K Following Mashable is for superfans. We're not for the casually curious. Obsess with us. We may earn affiliate commissions from products linked below.
The Register @ElReg
7K Followers 0 Following Our official account is @TheRegister - that's where the journos are. Follow us there. (We got @elreg from a fan)
Currys plc @currysplc
7K Followers 469 Following The latest updates on how Currys plc helps everyone enjoy amazing technology. Consumer: @Currys Careers: @CurrysCareers Customer service: @CurrysServicesYou might like
Elon Musk
@elonmusk
241.6M Followers
Barack Obama
@BarackObama
119.0M Followers
Cristiano Ronaldo
@Cristiano
114.2M Followers
Donald J. Trump
@realDonaldTrump
111.8M Followers
Rihanna
@rihanna
98.7M Followers
NASA
@NASA
92.4M Followers
Justin Bieber
@justinbieber
91.8M Followers
Taylor Swift
@taylorswift13
83.8M Followers
Lady Gaga
@ladygaga
75.3M Followers
Virat Kohli
@imVkohli
73.2M Followers
Kim Kardashian
@KimKardashian
70.8M Followers
YouTube
@YouTube
68.8M Followers
Neymar Jr
@neymarjr
66.2M Followers
Bill Gates
@BillGates
65.0M Followers
Selena Gomez
@selenagomez
63.0M Followers
CNN
@CNN
61.8M Followers
X
@X
60.7M Followers
CNN Breaking News
@cnnbrk
60.1M Followers
PMO India
@PMOIndia
58.4M Followers
LeBron James
@KingJames
55.0M Followers