Stéphane RUMPLER @Ste98372
Joined March 2023-
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@Eurostar 9303 Paris->Amsterdam no heating in coach 17 already late arrival in Brussels
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@SamsungFR J ai appelé le SAV hier; ils m ont dit qu'ils m'envoyaient par email une étiquette pour l expedier par la poste. N'ayant rien reçu ce matin je l ai déposé chez SAVE et ai payé la réparation. Il leur a fallu 45mn alors qu il aurait fallu 7j si je l avais envoyé à Samsung
@SamsungFR Dans la réponse automatique que j ai reçu suite à mon email pour demander la procédure de réparation il était précisé que je serais recontacter sous 3 jours. Ce délai est dépassé...
@SamsungFR Il serait bien que Samsung informe les clients "Samsung rent" que le processus de sav pour les mobiles sous garantie n est pas le même et surtout qu'il est plus long. Sauf erreur de ma part c'est indiqué nul part...
@SamsungFR Toujours aucun retour suite à mon email...
@SamsungFR J ai suivi les conseils de votre sav et suis passé chez SAVE ou ils ont refusé de le réparer car il est en location samsung rent. J'attend un email du sav pour que j'envoie le zfold en réparation. Ils ne peuvent pas me donner un delai sachant que je dois restituer dans 1 mois.
Regarder bien le film au niveau de la charnière...
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