Chris Auton @Tracker1972

Teacher, for the time being, wild camper, light bushcrafter and general dreamer (of a better life, generally spent outdoors or roller skating). tracker1972.blogspot.com Chesterfield, England Joined February 2009

Tweets

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Following

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Chris Auton @Tracker1972

a year ago

@Menobliss120557 why aren't you sending out orders after taking the money?

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Chris Auton @Tracker1972

2 years ago

@Fortnums I have just read on @SkyNews about the appaling way you treated the @ParalympicsGB athletes and placed the @TeamGB athletes in the embarrassing position of breaking the news. Their event is "in the works" but you forgot to say? A 6 year old can lie more convincingly.

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Chris Auton @Tracker1972

2 years ago

Really @Unilever ? You are really going to let Twitter bully you into advertising with them? Or you just have no moral code and profit rules? Well done. I'll miss @ColmansUK until I find a replacement but at least lots of people make good ice cream.

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Chris Auton @Tracker1972

2 years ago

@ThreeUKSupport @LA_Gardens_UK There you go @LA_Gardens_UK at least it seems like there might be hope for you in Henley-on-Thames. Or am I misreading your specifically replying to them and not both of us Fraser?

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Chris Auton @Tracker1972

2 years ago

Dear @ThreeUK quit moaning about not being able to boost 5G speed when "congestion" means there is basically no data at all on 4G in huge swathes of Chesterfield at least.

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Chris Auton @Tracker1972

2 years ago

@LA_Gardens_UK @ThreeUK The 3G option vanished for me too, making forcing a fallback position impossible.

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Chris Auton @Tracker1972

2 years ago

@eon_next Hi! Turns out you half did the job, and @eon_next decided to help themselves to an extra £408 at the end of December as well as the agreed payments. No wonder I feel broke... do you think I would have been trying to sort it out for months if I could just splash the cash?

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Chris Auton @Tracker1972

3 years ago

@eon_next we have been trying to move house with you for nearly 2 months. @BritishGas are now sending threatening legal letters about our non payment. You are still billing our old address. None of the 3 support staff who have emailed about it have done anything. What now?

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Chris Auton @Tracker1972

3 years ago

Finally done after an hour and 4 minutes including the callback. Don't worry @BritishGas I chose the Standard Variable tariff so I can leave in search of someone who might be able to cope with actually having a customer want to join them.

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Chris Auton @Tracker1972

3 years ago

@BritishGas despite having already been emailed the direct debit details, I still have to give you my bank details after the call goes dead and I get called back? What exactly is going on? Is this even remotely typical?

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Chris Auton @Tracker1972

3 years ago

@BritishGas It's been a 52 minute call so far to perform the incredibly complex task of... moving into a house where you were the previous supplier... and I thought @eon_next had been poor when leaving. I'm trying to give you money!

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Chris Auton @Tracker1972

3 years ago

@eon_next Thank you, DM sent.

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Chris Auton @Tracker1972

3 years ago

@virginmedia Received an email on the 6th of October, however the latest on the tracker says "Your issue's with a member of our team We'll be in touch with next steps soon." on the 5th of October. So the complaint tracker either doesn't work, or isn't kept updated. Fabulous work...

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Chris Auton @Tracker1972

3 years ago

@virginmedia if waiting for an hour and a half for two days running isn't enough to cancel, after the handy "cancel services" button just leads to a 404 error do I just cancel future payments and wait for you to contact me? Or is there some other way...

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Chris Auton @Tracker1972

3 years ago

@virginmedia Thank you, already have, and had to add to the complaint the apparent addition of the early cancellation fee, despite having the contract end in August. I'm sure eventually something satisfactory might happen.

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Chris Auton @Tracker1972

3 years ago

@virginmedia Obviously you are wanting 30 days notice from today, that is not happening. We will accept from the 27th of last month but that has to go to a customer complaint first, so it's still not really resolved.

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Chris Auton @Tracker1972

3 years ago

@virginmedia It that were true then being on hold via any service should clear before 8.00pm as it gets quiet and they deal with the queue. It doesn't, it simply goes sailing past with no reply. That said, todays phone call did get through! 1/2

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Chris Auton @Tracker1972

3 years ago

@virginmedia I'm not sure they will, after all, they have asked 7 times if I am the account holder, can I give them my email address and what the account number is. I suspect I am in a sea of unvalidated accounts trying to contact you. The last, almost 2 weeks shows ASAP will be never ...

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Chris Auton @Tracker1972

3 years ago

@virginmedia @WhatsApp @WhatsAppbiz To clarify, I am sure you, the person reading and responding to these messages are doing everything you can. But whoever has developed and resourced the systems you are using is clearly not up to the job of providing service to us customers or you, the staff.

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Chris Auton @Tracker1972

3 years ago

@virginmedia 10 minutes into the online queue and I have spent that entire time answering a loop of account holder/email address questions. Your @WhatsApp won't verify and I am unwilling to blame @WhatsApp or @WhatsAppbiz when @virginmedia the company can't get any of the rest of it right.

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Chris Auton @Tracker1972

3 years ago

@virginmedia Can I just give notice via WhatsApp, or do I have to wait in a queue for one of your clearly overworked operatives? If it's the same queue, for the same people, it wouldn't make much difference?