Support Claim Response @axsSupportFix
Dedicated Customer Service Representative backed with more than 5 years experience in Customer Relations. Joined February 2026-
Tweets110
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Followers2
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Following108
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Likes106
Hi there we are sorry for the inconvenience caused kindly follow back and DM your your experience so we can reach out and assist
@axsSupportFix nope I'm good. you already fucked up. The tickets already sold out and you cost me an opportunity to get any. Thanks for blocking my ip address for your website. Sorry I don't want your trash company selling my data and tracking everything I do.
Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🎀
@axs your ticketing website is shit. Blocking access to concerts for because you think I'm a bot is hilarious. Can't wait for you to go under as a company. fuck off
Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🎀
Is anyone else having issues with the #bsthydeparkapp for Pitbull tomorrow? My tickets were on the app this week and now disappeared. Now it doesn't recognise my account. Can access AXS from the web fine @TicketmasterUK @AXS_UK @BSTHydePark HEEEELPPPP PLEASE 😭
Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🎀
Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🎀
@AXS_UK hello, #12930499 I received any email to rate the service for this ticket. However, I did not have the ticket answered or solved. Could you please verify that?
Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🎀
Sorry Sleater-Kinney, I really want to see your show in September, but @axs has defeated me with its "Ensuring a Fair Fan Experience" page. Maybe next year?
Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🎀
@axs hi I’ve put my Lewis Capaldi tickets for sale via the Hyde Park but now cannot see any evidence of my ticket / no evidence of where I can cancel my sale if I need to. Please can you help
Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🎀
Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🎀
@AXS_UK event tomorrow and can’t find my tickets in the app, please help 😭
Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🎀
When can you transfer concert tickets on @AXS_UK ? I've had the tickets come through this morning but still no transfer option.
Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🎀
hey @axs your aggressive bot defenses are getting in the way of me buying $20 tickets to a small show in Austin... not sure scalpers are targeting this one. Maybe selective enforcement on the viscous bot detecting schemes?
Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🎀
Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🎀
@axs I am still waiting on my refund or at least a response on my request created for the show that was canceled. Please reach out to me so we can get this resolved.
Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🎀
@axs hi trying to log on to get my tickets for tonight and the app isn't letting me log in. Please help
Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🎀
Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🎀
@axs Absolute disproportionate ridiculous number of verifications to get into app. My bank has less and is secure.
Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🎀
@AXS_UK emailed your customer are team on Sunday still no reply should not of bothered no care towards customers
Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🎀
Hi @LiveNationUK and @AXS_UK, please read. I’ve just seen the 2-for-1 offer on the Pussycat Dolls tour after purchasing my tickets at full price during the presale. What’s the incentive to buy early and support an event if those who waited are rewarded with significantly cheaper
Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🎀
@axs can you please refund the tickets for the boys like girls concert that got cancelled. Ticketmaster refunded next day, 14-21 working days is not acceptable. It’s already been 3weeks
Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🎀
@AXS_UK I've listed ariana grande silver vip tickets to resell on your website. I was wondering how they haven't sold yet, I go onto your website.. tickets aren't even there!! So they're apparently 'listed for resale' but nobody will be able to find them. Won't be using axs again
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