👀 AskJack now has onboarding flows. I'm giving @getuserflow a shot.
I've used user flow software before, from a big company that charges a lot of $$$. It sucked, amazingly bad. I won't name them.
But wow. UserFlow on the other hand. Wow, what a great tool to build flows.
(Though I'm writing a dev.to blog post right now on how to use it with Nextjs 14 and the App Router to save others a headache).
Yesterday, we launched the pilot of a GPT-4 powered Support Assistant in @Ordoro , using @getuserflow 🚀
It’s trained on our support articles. Based on my early testing, the LLM output is close, but not 100% every time. But if it can lead users to the right support article, that’s a win for now because our support articles are detailed and up to date.
Honestly, I’m also slightly nervous about how this will go. We’re known for our 5-star support, and I don’t want this tool to lower that reputation. It’s not an alternative to the human-support we offer; it's just another channel. 😅
Let's see how it goes.
@jagathn@ordoro Thanks for the mention! Our customers are often surprised by just how well their users interact with the AI assistant. Excited to see how your experiment goes! 🥳
#FeatureFriday! We now allow for exporting sessions with all user attributes and you can connect your authenticated Zendesk knowledge base directly with the Resource center knowledge base search.
loom.com/share/9508966c…
Now you can build a Userflow Resource Center, that can search in an authenticated (behind login) @Zendesk knowledge base. See more on the link
userflow.com/blog/zendesk-k…
Feature Update: You can now export flow, checklist, banner, and launcher analytics sessions with all user attributes. This makes it easier to do fast analysis userflow.com/blog/export-se…
I am excited to share my very first Linkedin Learning course on "Engineering Product-led Growth"
The link below gives 24 hr free access. Hope you will enjoy it.
#PLG#SaaSlinkedin.com/learning/engin…
Happy #FeatureFriday. We launched a new feature this week that allows your customers to easier to connect with Human support if the AI assistant is not giving the right answer.
#PLG#AI#Supportloom.com/share/620c532a…
AI Assistant update: We made it possible for customers to add a “Contact human support” to the AI assistant, making it easier for users to switch if they are not getting the desired answer userflow.com/blog/contact-h…#AI#PLG#SaaS
Happy #FeatureFriday. This week we announced that we are joining forces with @getbeamer.
So we are dedicating this feature friday to one of the things you can already do if you are a customer of both tools today. Check it out
#PLG#SaaSloom.com/share/e2386d7e…
We have some very exciting news. As announced in a press release today, Userflow has joined forces with @getbeamer to create an all-in-one growth toolkit.
More details in the blog post
userflow.com/blog/userflow-…#PLG#SaaS
As the year is coming to an end we wanted to give an overview of some of the cool things we launched in 2023. Below is an overview of 10 of the larger features we launched.
linkedin.com/feed/update/ur…
Creating an onboarding and watching a brand new user (my wife) go through it is a really educational experience
Was really able to find friction points and confusing concepts along the way to "Aha!"
Part of that is @getuserflow having an awesome tool that let me focus entirely
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