jophenna @jophenna

tayna.co.uk Joined June 2008

Tweets

507
Followers

67
Following

181
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181

jophenna @jophenna

3 months ago

Naturally there’s no contact number or easily accessible chat service…

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jophenna @jophenna

3 months ago

Hey @SportsDirectUK - we’ve just returned a single item order and not been refunded for the carriage cost. Any idea why you’re breaking the law here?

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jophenna @jophenna

2 years ago

I was going to do a simple chargeback but considering going the small claims court route instead due to the undue stress that they caused us on the day and afterwards.

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20 minutes after the call time we tried both telephone numbers issued to us (inc an emergency number) and both rang out. Expedia’s reasoning for trying to break UK consumer law is that because THEY can’t contact their supplier either their policy is to not refund! 🤷‍♂️

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jophenna @jophenna

2 years ago

Quick warning - NEVER buy airport transfers from @Expedia. If the return transfer doesn’t show and you have to urgently find an alternative route to the airport at risk of missing your flight with three young kids their ‘policy’ is to not refund you. #expedia

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jophenna @jophenna

3 years ago

@WillowRockSpoon @AndrewJames18 @jasonbarber91 As above, 10% in Conwy. Wouldn’t mind if services were improving but I even have to pay a private bin company to collect our bins as once every 4 weeks isn’t enough for a family of 5! 2023/24 will be £3,927.64 😭

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jophenna @jophenna

3 years ago

Two things that take infinitely longer than they should: - checking out of a hotel - checking into a flight (at a manned desk)

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jophenna @jophenna

3 years ago

@KarlRennison @TaynaBatteries @MHFAEngland It now makes sense why you were asking about my Starlink install issues! I hadn’t realised you worked for Sky!

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jophenna @jophenna

4 years ago

@motorbikecamper tayna.co.uk/battery-charge…

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jophenna @jophenna

4 years ago

Hey @elonmusk - please fix this issue of asking business accounts to enter a date of birth (WTF?!). Just did this for @taynabatteries entering date bus started and got account locked, as user wasn't 13 when account was created 🤷‍♂️ Reddit is full of similar issues. 🤞

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jophenna @jophenna

4 years ago

.@AmazonUK why in god’s name do you bunch similar products by the same manufacturer together so that the star rating is skewed and none of the reviews relevant? Jeff needs to step off the cock rocket and go back to basics.

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jophenna @jophenna

4 years ago

You’ve never truly experienced inefficiency until you’ve stood in a @PostOffice queue.

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jophenna @jophenna

4 years ago

@DuaneJackson No panic, thanks again.

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jophenna @jophenna

4 years ago

Hey @DuaneJackson, apologies for the informal approach, but struggling to get to a technical contact at Staffology support. I'm just setting us up and it appears that the API link between Staffology and The Peoples Pension is broken (getting a http 400 after OAuth authentication)

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jophenna @jophenna

4 years ago

@DuaneJackson Will do, I’ll send full details first thing tomorrow with screenshots etc. I’m so sorry to have interrupted your vacation. PS loving the product btw.

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jophenna @jophenna

4 years ago

@DuaneJackson It’s the hello@ address

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jophenna @jophenna

4 years ago

@DuaneJackson I’d naively hoped it was because the pension scheme begins this month (our first month with Staffology too) and so the api link between the two services would kick in from 6th April, but sadly not. Appreciate any help, thanks 👍

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jophenna @jophenna

4 years ago

@DuaneJackson Thanks for your response 👍 I have had a three email conversations with support since mid February about it (from a tayna.co.uk email address) but not been issued a ticket number.

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jophenna @jophenna

5 years ago

No real surprise here - they’re completely faceless. We have twice built our business page up to a good following (with a large amount of @Instagram paid ads 💴) for them to close our account without warning. Absolute crooks. bbc.co.uk/news/technolog…