Lead Genius Fails @leadgeniusfails
Lead Genius'ing - without the cool-aide. Our soul...bwhahaha (opinions are my own, not those of anyone else) expresslane.apple.com ARSxxx Joined August 2012-
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Followers220
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Following56
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Likes16
@FRSwoes yes and no - but it is what it is.
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Promoted to customer. Y’all take care. #imout
Lead Genius Fails retweeted
hmm… twitpic.com/ben9yb
@AaplExpert Ty for that! I was on the 12-8 roster prior to change
@AaplExpert yeah - wishful thinking; I know. I just remember a time were 2/3 on GB had merged iPod/Mac queue for 15/20m each… #memories
@AaplExpert I think the solution - frankly-is to start small spaces (think Best buy Mobile) outside of store; though dont think itll happen
@AaplExpert 2/2 …the credo - in no way does it fulfill our promises; not to customers or “our soul”
@AaplExpert the notion that you can have a meaningful interaction 2 (or more) cx’s at a time in 10m is a joke and should be held against 1/2
“@InApplehell: @credobullshit we routinely have experts as our LOTF while the managers have a reset behind closed doors.” [yup]
@GrumpyCatGenius yeah - those “high traffic blocks - even tho bar traffic is higher.
“Drive-Time”; /sigh anyone else doing this? (Not travel time) #allhandsondeck including Admins, BoH, etc.
Lead Genius Fails retweeted
Cx actually asked if the amount of damage liquid can do depends on the type of beer.
Gosh; sure would be sweet if we just waited until a product was ready and in-stock to launch it. #dumb “Today we launch…__...in 2 months”
@FRSwoes NEVER plays Out that way. EVERY customers issue is mission critical - Er something
Anybody elses FR team told theyll be spending time in the RZ for holiday - with “limited” wkend support queues? #notaspecialist #bs
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