MBNA @mbna

We’re here 8am-9pm weekdays and 9am-5pm weekends. Please don’t tweet personal data. However, we may ask you to Direct Message your name and phone number. mbna.co.uk/twitter-guidel… Chester, UK Joined December 2011

Tweets

20K
Followers

7K
Following

271
Likes

999

MBNA @mbna

11 hours ago

@bzyluhp Thanks for sharing all of that with us. I’ve sent you a message in DM, so please check your inbox and continue the conversation with us there. We’ll be happy to look into this further and help you get it sorted. ^Neha

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MBNA @mbna

3 days ago

@fab_seventies Hi there, we’re sorry to hear you feel this way. If you’re happy to, please send us a direct message, and we’ll do our best to help from here. ^Roopraj

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MBNA @mbna

3 days ago

@V10Greg Hi Greg. I'm sorry you are having trouble making payment. Are you trying to make the payment from MBNA credit card? Please send is a direct message. ^Pritesh

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MBNA @mbna

4 days ago

@bmstewart2004 Hi there, we’re sorry to hear this and understand your frustration. We’d really like to help get this looked into for you, but as you’re unable to DM, please contact us directly, so we can support you further. ^Saurabh

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MBNA @mbna

4 days ago

@bmstewart2004 Sorry for the inconvenience. Please contact us on the number provided above, as our team there will be able to help you with this. Alternatively, you can send us a DM, and we’ll do our best to assist you further. ^Subhiksha

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MBNA @mbna

4 days ago

@bmstewart2004 Please contact our home insurance customers on 0345 266 6679. Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 1pm. Please reach out to them, as they’ll be best placed to review your concern linked to home insurance and provide guidance.^ Trevor (2/2)

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MBNA @mbna

4 days ago

@bmstewart2004 Hi Bill, thanks for letting us know. However, you don’t need a Premium account to DM us This may depend on your page settings. If you’re unable to DM us, please contact our Customer Care Team directly, .^ Trevor (2/1)

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MBNA @mbna

4 days ago

@bmstewart2004 Hi Bill, unfortunately, we’re unable to follow or approve accounts from here.If you’re looking to discuss any of your banking concerns or issues , please do send us a DM. We’ll be happy to take a look and support you from there. ^Trevor

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MBNA @mbna

a week ago

@1066jacko I’m sorry to hear about your experience. If you’d like to raise a complaint, please visit our online complaints page, where you’ll find information on the different ways to complain, including access to our online complaint form: spr.ly/6013BDTIiF ^Sanjay

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MBNA @mbna

a week ago

@1066jacko I’m really sorry for the delay, I understand how frustrating this must be. Our messaging service isn’t live, so replies can take a little time, but a colleague will get back to you soon. If you’d like to raise a complaint, you can do so here: spr.ly/6019BDTQhB ^Amina

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MBNA @mbna

a week ago

@1066jacko Sorry for the delay, I understand the frustration. Payments can take time to update, so the message may already be out of date. Our app messaging isn’t live chat, so you can continue with your day, a colleague will reply, and you’ll be notified. ^Amina

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MBNA @mbna

2 weeks ago

@mark_muppet Hi Mark, we’re really sorry to hear about your experience, we understand how frustrating this must be, especially after the time spent trying to resolve it. Please send us a direct message, so we can take a closer look and help. ^Amina

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MBNA @mbna

2 weeks ago

@mark_muppet Hi Mark, we’re sorry to hear, especially with the delays you've faced. Cards can sometimes be blocked for security reasons to help protect your account,but we understand how frustrating this can be.Please send us a DM so we can take a look at this for you as a priority. ^ Trevor.

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MBNA @mbna

2 weeks ago

@kim_towse Hi there, thanks for flagging this - we understand how concerning this must be. It’s good you’ve already spoken to the team. Incorrect links on your credit file can be investigated, and a disassociation can be raised if needed. ^Saurabh

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MBNA @mbna

2 weeks ago

@mark_muppet Hi Mark, sorry to hear you're having trouble with your card. So we can help you further, could you please send us a private message with the error or message you’re seeing? We’ll take a closer look and guide you from there. ^Roopraj

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MBNA @mbna

2 weeks ago

@Stopstalkinme22 If you'd like to raise the complaint, please refer to our online complaint's page that will provide you with ways to complain, including our online form. ^Pritesh (2/2) spr.ly/6011BD1v6X

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MBNA @mbna

2 weeks ago

@Stopstalkinme22 Hi Sarah. I’m sorry to hear how concerning and frustrating this situation has been for you. We take concerns about refunds and account handling very seriously. Unfortunately, we are unable to access the account information via this social media platform. ^Pritesh (1/2)