Martin Palamarz @palamarz

Transforming system weaknesses into opportunities. Co-founder https://t.co/xKQ91CmsQL palamarz.com Joined August 2008

Tweets

2K
Followers

495
Following

187
Likes

789

Martin Palamarz @palamarz

3 months ago

It’s fascinating how everyone is arguing about short term frustrations related to the denied access to Fable (and Mythos) while few discuss the actual long term state of what a tool like Fable and other AI models being trained will do to all of us, to humanity, our fragile civilization. This is not about nations, governments, or defense security; this is about all of us being at risk by something that is more potent than all of us together. Rather ask why the most powerful human entity just activated the kill switch.

Anthropic @AnthropicAI

3 months ago

The US government, citing national security authorities, has issued an export control directive to suspend all access to Fable 5 and Mythos 5 by any foreign national, whether inside or outside the United States, including foreign national Anthropic employees. The net effect of

12K 25K 87K 93.3M 23K

0 0 0 34 0

View Details

Martin Palamarz @palamarz

3 months ago

7/ If you're a C-level and you can't name the journey where your AI gives you a trusted Yes or No, you're in the 95%. Pick one this quarter. Stop asking AI to be intelligent. Start asking it for a confident Yes or No. Full piece (and the zone almost nobody is naming): linkedin.com/pulse/yes-alwa…

0 0 0 13 0

View Details

Martin Palamarz @palamarz

3 months ago

6/ One source of truth implies there is a truth. You don't get the truth by stacking dashboards. You get it by peeling the onion to the root cause. Why? Why = intent = jobs-to-be-done. The only structure that renders that legibly is a journey.

1 0 0 14 0

View Details

Martin Palamarz @palamarz

3 months ago

95% of enterprise AI pilots return zero P&L impact. What if your competitor is the other 5%? Not because they have a bigger model. Because they figured out the only question that matters. 🧵

1 0 0 47 0

View Details

Martin Palamarz @palamarz

8 months ago

x.com/i/article/2017…

0 0 0 22 0

View Details

Martin Palamarz @palamarz

8 months ago

If @DarioAmodei is right that we’re in the adolescence of technology, then “trust the labs” isn’t a safety plan. I wrote a paper proposing a complementary layer: decentralised AI safeguards enforced by crypto protocols: - smart-contract kill switches - ZK compliance proofs for high-risk inference - merit + stake governance (not “CEO decides”) - on-chain traceability for bio/cyber misuse pathways Premise: humans won’t coordinate fast enough. Math can. Looking for: @bittensor / ZK / TEE engineers, AI safety researchers, policymakers who want enforceable primitives, and anyone building agentic systems. medium.com/@Palamarz/dece…

0 0 0 37 0

View Details

Martin Palamarz @palamarz

8 months ago

Check out my latest article: The CX Death Spiral Is Real. Here's the Operating System to Escape It. linkedin.com/pulse/cx-death…

0 0 0 24 0

View Details

Martin Palamarz @palamarz

9 months ago

Check out my latest article: Traditional CX Is Dead linkedin.com/pulse/traditio… via @LinkedIn

0 0 0 21 0

View Details

Martin Palamarz @palamarz

10 months ago

They say that hard work pays off. About four years ago, we introduced Journey Management as a category. Since then, we've coached, demoed, built, listened, reflected, iterated, and been copied several times (indirect approval of doing things right). Last week, TheyDo was recognised as a leader in the Journey Management category by Forrester. Hats off to everyone making this happen at TheyDo, as well as our incredible customers, who believe in us and the category. theydo.com/forrester-wave…

0 0 0 27 0

View Details

Martin Palamarz @palamarz

11 months ago

Executives don’t fund “delight.” They fund ROI. Have your Journeys report on both. #JourneyManagement

0 0 0 17 0

View Details

Martin Palamarz @palamarz

11 months ago

Churn isn’t a consequence of not delivering sufficient customer value—it rarely happens due to a single event; it builds up over time. A chain of failures across your customer lifecycle. Fix the chain, and you maintain steady growth. #journeymanagement

0 0 0 24 0

View Details

Martin Palamarz @palamarz

12 months ago

Journeys defining jobs are constant, apps and projects serving them aren't. If you don’t anchor work to the journey, everything runs in isolation. The bigger the org, the worse that gets. Treat the live journey as your OS: - Horizontal business health dashboard - Shared view across teams - Clear handoffs and interfaces - One place to measure business impact Proof: Companies that run their operating model on journeys see a 10–15% increase in revenue and a 15–20% lower cost‑to‑serve. Upgrade your OS. #JourneyManagement

0 0 0 20 0

View Details

Martin Palamarz @palamarz

12 months ago

Excited to speak at PwC Norway’s Customer Journey Management event in Oslo on Oct 14 ! Looking forward to meeting the Norwegian #CX community and sharing insights from 20+ years of customer-centric transformation. pwc.no/no/event/custo… #JourneyManagement #CustomerExperience

0 0 0 28 0

View Details

Martin Palamarz @palamarz

12 months ago

Support Leaders: What’s your repeat contact rate, and what is the actual cost of those callbacks? Every unnecessary follow-up is a margin tax. Journey Management is your tax reform: fix root causes across the end-to-end journey, lift FCR, and cut cost-per-case. #JourneyManagement