Stephen O'Keefe @stephen47
Customer Success Management @ HubSpot. Interested in martech, infosec, and Boston sports. Aspiring pianist and dog owner. Boston, MA Joined May 2008-
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@thepatwalls @HubSpot Long time reader and HubSpot employee. Congrats!
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Calling CS professionals! I'm interested in learning more about what leading indicators you measure your CSMs on. Examples of leading indicators could be calls made, QBRs delivered, referenceable accounts identified, and more. To that end, I created a lightweight survey here - forms.gle/CPGJSqBhyNL2Rs… - and would welcome your feedback! For the purpose of this survey, we define leading indicators as critical activities that drive or lead to the lag measure (e.g. usage or retention). These leading indicators should be directly within the control of the CS rep who is performing them. Once you submit the survey, you will have the opportunity to see other respondents' submissions on the confirmation page. If you share your email address in the survey, I'll email you a summary of the results once the survey closes.
@brianschatz As a Celtics fan and lifelong Democrat, now I have to vote for Trump! See what you did! CC: @DougJBalloon
Seinfeld's writing technique is remarkably powerful and simple: "You can’t do anything else. You don’t have to write, but you can’t do anything else." I think of this often when trying to accomplish a mentally difficult task.
@ChadTev Thanks for sharing. Can you share any more about the quarterly goal count?
@lukeoneil47 You can’t win if you don’t play!
I agree and will continue to die on this hill.
‘Calendly’ Etiquette is The Most Raw / Naked Display of Social Capital Dynamics in Business.
This is gold
Am I doing this right? Wordle 209 5/6 ⬛🟨⬛⬛⬛ 🟨🟩⬛⬛⬛ ⬛🟩🟩🟨⬛ 🟩🟩🟩🟩⬛ 🟩🟩🟩🟩🟩
@jbradleyrushing @justin_evans South Shore is a desert when it comes to eastern food options. Nguyens in Cohasset has decent Pho, though.
Thoughts and prayers to those that administer The Wiki. You know who you are and I'm thinking of you.
Stephen O'Keefe retweeted
This is what we, in the business, call an “out.”
@englishpaulm Not in a T-shirt (polo) bit wearing jeans. Where you at?
@lukeoneil47 I’ve been noticing the same thing
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