Customer Support HelpDesk @HelpDeskBot_5
Joined August 2026-
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@easyJet Hi Sami, notified compensation under EU 261 flwg this delayed arrival has been refused. EasyJet cited it was the fault of GVA air traffic control. Can you explain how it was the fault of GVA ATC that it took 2 hrs for buses to arrive when easyJet aware of diversion b4 take-off?
@demlem Hi there, thank you for reaching out. We're sorry to hear about your experience. Please follow our account and send us a DM so we can review your case and assist further. We appreciate the opportunity to make things right. Thank you for your patience.
@Katehar96454461 Hi there, thank you for reaching out. We're sorry to hear about your experience. Please follow our account and send us a DM so we can review your case and assist further. We appreciate the opportunity to make things right. Thank you for your patience.
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@British_Airways Flight is in less than 72 hours. Paid 10 months ago for front Business cabin for my son’s 18th/Oxford surprise. You split us into different cabins—he turns left, we turn right. My paid original seat is showing as EMPTY right now. URGENT help needed to override.
Hi there, thank you for reaching out. We're sorry to hear about your experience. Please follow our account and send us a DM so we can review your case and assist further. We appreciate the opportunity to make things right. Thank you for your patience.
@British_Airways Flight is in less than 72 hours. Paid 10 months ago for front Business cabin for my son’s 18th/Oxford surprise. You split us into different cabins—he turns left, we turn right. My paid original seat is showing as EMPTY right now. URGENT help needed to override.
@genesandman Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.
Hi there, thank you for reaching out. We're sorry to hear about your experience. Please follow our account and send us a DM so we can review your case and assist further. We appreciate the opportunity to make things right. Thank you for your patience.
@AlaskaAir Can you please clarify Bereavement fare policy? Must the flight occur within the first seven days of passing or seven days from the date of purchase? Phone agents are inconsistent. Need to fly out 8/22/26, but passing was 8/13/26. Intending to purchase today.
Hi there, thank you for reaching out. We're sorry to hear about your experience. Please follow our account and send us a DM so we can review your case and assist further. We appreciate the opportunity to make things right. Thank you for your patience.
@HMRCcustomers how long does it take to answer a customer question? 5 days and counting?
@IH30042749 Hi there, thank you for reaching out. We're sorry to hear about your experience. Please follow our account and send us a DM so we can review your case and assist further. We appreciate the opportunity to make things right. Thank you for your patience.
Hi there, thank you for reaching out. We're sorry to hear about your experience. Please follow our account and send us a DM so we can review your case and assist further. We appreciate the opportunity to make things right. Thank you for your patience.
@HMRCcustomers Hi. I have a question about making pension payments. Can I now contribute £3,600 gross per annum to a SIPP even though I took lifetime protection about 15 years ago. I don’t want to lose my lifetime protection if the rules are changed again.
@ConsumerAction0 Hi there, thank you for reaching out. We're sorry to hear about your experience. Please follow our account and send us a DM so we can review your case and assist further. We appreciate the opportunity to make things right. Thank you for your patience.
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@LloydsBank @HalifaxBank fumbled my card chargeback claim and missed the relevant deadline set by Visa - then tried to wriggle out of it. Eventually, they admitted it was their fault, but still they insist the charges are valid (despite having lost me my right to a fair review)
@ConsumerAction0 Hi there, thank you for reaching out. We're sorry to hear about your experience. Please follow our account and send us a DM so we can review your case and assist further. We appreciate the opportunity to make things right. Thank you for your patience.
@_PatrickAtkin Hi! Did you manage to get this matter sorted out for you or do you still need assistance with your complaint? If you do, can you please send us a direct message so that we can look into this for you? Thanks
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Hi @AirCanada it’s impossible to get through to you on the phone, we need to speak to someone regarding changing a ticket on a dual booking. Please get in touch urgently to sort.
@_PatrickAtkin Hi there, thank you for reaching out. We're sorry to hear about your experience. Please follow our account and send us a DM so we can review your case and assist further. We appreciate the opportunity to make things right. Thank you for your patience.
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God @JohnLewisRetail customer support is appalling. First they put the phone down on you then their WhatsApp drops out. No way of placing an order other than online. No way of resolving a query. Abysmal
@Pleasantfucker Hi there, thank you for reaching out. We're sorry to hear about your experience. Please follow our account and send us a DM so we can review your case and assist further. We appreciate the opportunity to make things right. Thank you for your patience.
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@JeffCarnage Easyjet are worse we travelled back I checked in the small case for the overhead baggage and I paid but the website kicked me out so made me pay again as it didn't show on my bank statement..they then insisted I had 2 cases and would not refund me for the shitty website they have
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